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Soporte a usuarios en alemán e inglés
Esta oferta es para la empresa Econocom Servicios, dentro del grupo Econocom.
La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.
¿Te gustaría entrar en el área de la informática? ¿Tienes buen nivel de alemán e inglés? Si es así, en Econocom Servicios estamos buscando un perfil de soporte y atención al usuario, donde te formaremos en el área TIC para desarrollar las siguientes funciones :
- Atención al usuario por teléfono, correo y ticketing.
- Resolución de incidencias básicas (contraseñas, accesos, correo, Office 365, conectividad).
- Registro y seguimiento de tickets en la herramienta ITSM.
- Escalado de incidencias más complejas al equipo de N2/N3.
- Soporte a usuarios internacionales en inglés y alemán.
Si te gusta la tecnología, aprender rápido y trabajar con personas, este es un buen punto de entrada al mundo IT. ¡Únete a Econocom y forma parte de un equipo que marca la diferencia!
Los requisitos son
- No se requiere experiencia previa en IT, pero es necesario base de conocimientos.
- Nivel B2 o superior de inglés
- Nivel B2 o superior de alemán
- Interés por la informática y la atención al usuario
- Buena comunicación, ganas de aprender y actitud proactiva Las condiciones son:
- Incorporación en una empresa líder en servicios tecnológicos
- Tipo de contrato indefinido.
- Horario: de L a V en turnos de 6 a 18.
- 80% de teletrabajo.
- Ubicación: delegación de Vigo. xbhjioe
- Formación continua en entornos IT
- Apoyo técnico y oportunidades de crecimiento
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.