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Safer Gambling Analyst
<p><h2>About the Role </h2> <p>Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites. </p> <p>Position at LeoVegas UK. </p> <p>We want to be there for our customers, so this role covers 6 am to 2 am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview. </p> <h2>Responsibilities </h2> <ul> <li>Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. </li> <li>Monitoring player behaviour and making risk based, self‑driven decisions. </li> <li>Promote the importance of sustainability across external and internal stakeholders. </li> <li>Building relationships with our customers via email, chat, and phone across all of our managed brands. </li> <li>Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation. </li> <li>A keen eye for detail and the ability to think on your feet. </li> <li>Educating and providing information to all staff regarding Safer Gambling strategies and procedures. </li> <li>Keep up to speed with regulatory requirements and process changes that will affect our customers to ensure good decision making. </li> </ul> <h2>Candidate Qualifications </h2> <ul> <li>Experience of working within a multi‑channel customer service environment. </li> <li>Enthusiastic; self‑motivated team worker. </li> <li>Confident handling data and making analytical decisions. </li> <li>An investigative mindset and critical thinker. </li> <li>A decision maker with the ability to handle objections or concerns with first‑time resolution. </li> <li>Ability to understand and interpret information from a range of data sources to make well‑judged evidence‑based decisions. </li> <li>Excellent oral and written communication. </li> <li>Previous experience in the gambling industry is desirable. </li> </ul> <h2>Benefits </h2> <ul> <li>Hybrid working – 3 days per week at the office, with flexibility for 2 days at home. </li> <li>Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply). </li><li>Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England. </li> <li>Invest in your future – We match pension contributions up to 6 %. </li> <li>Comprehensive healthcare – BUPA coverage, including pre‑existing conditions, plus a cashback plan for dental, optical, and other treatments. </li> <li>Well‑being allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply). </li> <li>A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches. </li> <li>A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun. </li> <li>Support for growing families – Up to 6 months of full pay for maternity leave. </li> <li>Stay active & save money – Cycle‑to‑work scheme and gym discounts. </li> <li>And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team! </li> </ul> </p> #J-18808-Ljbffr Salary: GBP 30000 - 40000 per year
