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Manager – Local Operations

May 5, 2026

About the Role:Uniti\'s Manager of Local Operations leads and manages Network Technicians in Field Operations, encourages teamwork and productivity, and manages functions involving installation and repair of all Network related equipment and locations. The manager utilizes all aspects of workforce management, monitors adherence of safety practices, monitors and controls expenses, and monitors vehicles. The Manager of Local Operations and his/her team care about technology and connecting customers to products they value. His/her team of experts create meaningful connections with customers that create long-term relationships.What You\'ll Do:Manage Network Technicians; Inspects and reviews work done by each technician on a regular basis for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for annual reviews. Responsible for the entire network (switch, collo, transport) in assigned/designated area. Chicago/Northern Indiana/Grand Rapids/DetroitManage functions involving installation and repair and maintenance of primarily Network and some Business work: monitors progress of Network jobs and inspects after completion; works closely with other groups, OSP/ENG/NOC\'s to ensure network stability and projects, and schedules and coordinates jobs cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.Utilize all aspects of workforce management: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status all during the day; monitors employee performance reports; inputs work requests.Monitor adherence of safety practices: Provides and records safety training and hazard communications and ensures everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.Monitor and control expenses: Monitors controllable expenses; controls inventory levels in the office and on the technician\'s vehicles.Monitor building, grounds, and vehicles: Inspects and maintains all building, grounds, and vehicles.Provide budget inputs: Prepares budget inputs for needed tools and test setsOther duties as assigned.Do You Have?Working knowledge of Outside Plant, Inside Plant, and Fiber Optic Transport Networks is a must.Positive attitude and the ability to motivate employees in the areas increased revenue, and productivityComplex problem-solving skills, strong written and verbal communication skills.Ability to manage people (HR knowledge) and work effectively with other Uniti teams, support groups, and customers.Customer service mentalityKnowledge of telephone operations.PC skillsCandid, vocal, and honest communication skillsAbility to shift gears at a rapid pace.Ability to adapt to changing technologyRelationship building mentalityPrevious experience as a technicianMinimum Requirements:College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing - Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33%Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33%Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66%Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100%Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, VehicleExposures to: Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%Types of Driver\'s License Required: Driver\'s License

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...