HR Advisory Manager

We are searching for an experienced HR Advisory Manager Make an Impact at RSM UK We are hiring a HR Advisory Manager to lead our client facing HR Advice Line and HR operations function. You will lead and support a three level advisory model that ensures the right support is delivered to our clients at the right level. You will lead a team of HR Advisors delivering advice assign to Level 1/Level 2 and elevate to Consulting (Level 3) as per agreed criteria. Manage and develop the people and products within the operations team of HR administrators and documentation experts Oversee creation and maintenance of client documentation: handbooks, policy suites, contracts, offer letters and HR correspondence. Line manage Advisors/Admin and Senior Advisors resources; set workflows, rotas, and quality standards. Work closely with HR Consultants/Senior HR Consultants (Level 3) on escalations and complex cases. Partner with Payroll on starters/leavers/changes and with HR Software on data accuracy and process automation Maintain a risk and escalation framework with clear thresholds for Level 3 referral. Ensure case logging, document control and auditability across advice and documentation. Qualifications Operated at Senior HR Advisor / HR Manager level in an advice and guidance environment (outsourced/consulting or complex multi client). Strong, practical UK employment law knowledge and case handling judgement. Proven experience leading teams (advice line/advisory/admin/documentation). Confident running triage, setting SLAs, and ensuring quality and escalation discipline. Experience with HR documentation (handbooks, policy suites, contracts, letters) and HR admin/HR Software processes. Client facing communication skills; calm, clear and commercially pragmatic. Benefits Hybrid and flexible working 27 days holiday (with the option of purchasing additional days) Lifestyle, health and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team #LI-LC1 Experienced hire Permanent LIVERPOOL Consulting #J-18808-Ljbffr Salary: GBP 50000 - 60000 per year Experience: 3 years required

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