Customer Support Analyst

<div><p>At Acturis, innovation isn’t just part of our culture — <b>it’s in our DNA</b>.</p> <p>Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start‑up idea has grown into a global SaaS leader trusted by the industry.</p> <p>Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines.</p> <p>Acturis is proud to be recognised as a Great Place to Work® 2026 and to maintain a collaborative, innovative, start‑up‑style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early‑career talent to thrive. And as an EcoVadis Committed‑rated organisation, we focus on creating long‑term value by operating in a sustainable and responsible way.</p> <h2>Day‑to‑day, You Will</h2> <ul> <li>Solve system and user issues while advising customers on functionality.</li> <li>Help clients configure the platform to meet their needs and test new software releases.</li> <li>Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.</li> </ul> <p>Acturis provides clear career progression, structured training, and early responsibility, giving you everything you need to grow.</p> <h2>You Can Expect</h2> <ul> <li>A transparent career structure, regular feedback, and 3 formal performance reviews annually.</li> <li>Opportunities to lead projects, manage resources, and mentor junior team members.</li> <li>Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.</li> </ul> <h2>Job Requirements</h2> <ul> <li>On track to achieve a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).</li> <li>Logical, analytical, organised, and quick to learn new concepts.</li> <li>Communicate confidently and enjoy working in a collaborative team environment.</li> <li>This is an undergraduate placement year, so you must be in the appropriate year of university study.</li> </ul> <p>Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.</p> <p>Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.</p> <p>If you will require any reasonable adjustments to be made at any stage throughout the recruitment process please email recruitment@acturis.com so that we may accommodate them for you.</p> <p>Successful candidates will usually be contacted within 14 days of applying. Due to the high‑volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.</p> <p>Unfortunately, we are unable to offer sponsorship for this position at this time. Please keep an eye out on our Careers page for any updates regarding sponsorship.</p></div> #J-18808-Ljbffr Salary: GBP 20000 - 30000 per year

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...