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Specialist-Finance(OTC)

June 19, 2026

As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be part of a dynamic and results-oriented team with a passion for logistics. Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF), a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON). In this role, your responsibilities will include: - Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods. - Sending payment reminders and follow-up messages to encourage timely payments. - Negotiating payment plans that are mutually beneficial to both the customer and the company. - Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies. - Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately. - Maintaining detailed records of all customer communications, including payment promises and agreements. - Providing high-quality customer service, assisting with payment-related inquiries, and maintaining professionalism in all interactions. - Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits. - Escalating unresolved accounts to supervisors, collection managers, or key account managers as needed and recommending credit holds for delinquent accounts. - Collaborating with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to business partners. To qualify for this role, you should have: - Proficiency in using MA!N for comprehensive customer account management or familiarity with other industry-standard collections tools suitable for B2C contexts. - Competency in utilizing telecommunication platforms like BT, and knowledge about JBA, EDM, and specific Freight payment/ERP systems. - Advanced Excel skills and familiarity with operational systems such as S21, CW1, and DDH for data management and analysis. - Excellent business communication and presentation capabilities. - Holds a Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/M.F.M.), or an intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter). - Achieved a minimum of 50% aggregate scores in academic pursuits. - 2-5 years of relevant work experience, with a preference for candidates with a background in Order to Cash process. - Proficient understanding of accounting and financial principles, specifically for Order to Cash. - Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records. - Familiarity with the logistics industry and shared services operations is highly preferred. Join us now and embark on an exciting journey with DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre! As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be part of a dynamic and results-oriented team with a passion for logistics. Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF), a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services & Outsourcing Network (SSON). In this role, your responsibilities will include: - Initiating contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods. - Sending payment reminders and follow-up messages to encourage timely payments. - Negotiating payment plans that are mutually beneficial to both the customer and the company. - Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies. - Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately. - Maintaining detailed records of all customer communications, including payment promises and agreements. - Providing high-quality customer service, assisting with payment-related inquiries, and maintaining professionalism in all interactions. - Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits. - Escalating unresolved accounts to supervisors, collection managers, or key account managers as needed and recommending credit holds for delinquent accounts. - Collaborating with colleagues within the business to identify solutions, best p

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...