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Windows Client Customer support/Services- Bilingual

May 27, 2026

Job Title:Windows Client Customer support/Services- BilingualJob DescriptionWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.We are seeking a knowledgeable and customer-focused Windows Client Customer Service Representative to provide technical support and assistance for users of Windows 10 and earlier versions. The ideal candidate will troubleshoot system issues, guide customers through solutions, and ensure a seamless user experience.Key Responsibilities:<ul><li>Provide technical support via phone, email, and chat for Windows 10, Windows 8, and earlier versions.</li><li>Diagnose and troubleshoot software, hardware, and connectivity issues related to Windows clients.</li><li>Assist users with system settings, updates, drivers, and performance optimization.</li><li>Guide customers through basic installations, configurations, and troubleshooting steps.</li><li>Stay updated on common Windows-related bugs, patches, and security updates.</li><li>Deliver excellent customer service by maintaining professionalism, patience, and clarity in communication.</li></ul>Requirements:<ul><li>MUST have 5-10 years of Experience in customer service, technical support, or IT helpdesk roles.</li><li>Strong knowledge of Windows 10, Windows 8, and legacy Windows systems (Windows 7, XP, etc.).</li><li>Familiarity with system settings, command-line tools, troubleshooting techniques, and common issues.Knowledge Endpoint security solutions (e.g., BitLocker, Defender, Microsoft Endpoint Manager).Basic knowledge of Active Directory, Group Policy, and Microsoft 365 integrationKnowledge of virtualization technologies (e.g., Hyper-V, VMware) is an advantage</li></ul><ul><li>Basic understanding of networking, drivers, and peripheral device management.</li><li>Excellent communication skills and ability to explain technical concepts to non-technical users.</li><li>Problem-solving mindset with attention to detail and patience.</li></ul>#WAH#LI-RemoteLocation:MEX Work-at-HomeLanguage Requirements:Time Type:Full time

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...