JOB
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! Helpful tips for applying: Applying for a Job with the State of Colorado.What Happens After You Apply.

EXAMPLE OF DUTIES
The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.The Vehicle Services Section consists of two programs: the Emissions Program and the Title and Registration Program. The Title and Registration Program is the statutory, regulatory, and systems authority for titling and registering vehicles in Colorado with the County and Clerk Recorders acting as the Department's authorized agents. The Customer Service Center (CSC) unit ensures the issuance of legal, negotiable certificates of title to protect the public when purchasing a motor vehicle, through examination of title applications to verify that the assignment has been properly made and all required supporting documentation has been submitted. The purpose of the unit is to provide customer support primarily through the call center phone line, agent chat option, and email. Additionally, this program provides guidance and training to the state's authorized agents.We're hiring a customer service-oriented individual to be our Customer Service Center Team Lead in our Vehicle Services unit! Use your leadership skills, excellent attention to detail, and data entry experience when handling customer account information in our computer systems. Your excellent customer service skills will ensure our Colorado residents are taken care of and informed. Your ability to handle a large volume of calls will meet customers' needs avoiding lengthy wait times. If you're ready to contribute to CDOR and enjoy the benefits of being a State employee, then this job may be for you!CSC Team Lead Primary Duties: Informs, advises and offers technical explanations to staff, county clerks, government agencies, commercial interstate registrants, and the general public of title and registration information by oral communication, phone inquiries, e-mail and chat. Keeps educated on updates to statutes, rules, policies and procedures to keep staff updated on any changes to allow them to provide accurate information to customers. Monitors CSC staff to ensure that there is adequate coverage, oversight and support.Researches transaction activity to determine the action to be taken for processing of title transactions through the process of approving, denying, or recalling incorrect certificate of titles. Assigns resources and prioritizes work received to ensure that goal standards are met. Aide the supervisor in compiling data for monthly reports by completing daily and weekly reports. Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication.Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures.Ensures proper processing and modifying of applications and issuance of titles.Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned.Provide callers with guidance related to website questions and technical support This position works with a team of Customer Service Center Representatives.Remote work information: This position is designated as remote but may be required to work from a department office building location based on business needs. Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.Check out our DMV video:

SUPPLEMENTAL INFORMATION
Equity, Diversity, and Inclusion ComplianceThe State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Inboxat dor_ohr@state.co.us We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.