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VP, Field & Partner Enablement

May 27, 2026

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.VP, Field & Partner Enablement Revenue Operations Location: United States Reports to: SVP, Revenue OperationsJob SummaryThe Vice President, Field & Partner Enablement defines and leads the global enablement strategy for Genesys. Reporting to the SVP, Revenue Operations, this role operates at the intersection of Sales, Product, Marketing, HR, Customer Success, and Revenue Operations to equip the sales organization with the capabilities, knowledge, and tools required to succeed in a rapidly evolving customer experience market.This leader shapes how sellers understand, position, and deliver value across target markets, ensuring alignment with company strategy, operational excellence, and customer needs. The role is responsible for building a high-performing, scalable enablement function that drives productivity, improves pipeline quality, and supports predictable revenue growth.Strategic and Organizational Leadership<ul><li>Define and execute a global sales enablement vision and multi-year strategy aligned to Genesys business objectives</li><li>Accelerate time to productivity for new hires and improve overall sales effectiveness</li><li>Increase pipeline quality, conversion rates, and average deal size while expanding share of wallet</li><li>Partner with executive leadership to translate business strategy into actionable enablement priorities</li><li>Act as a thought leader on modern selling approaches, including value-based selling, consultative selling, and solution-led engagement</li><li>Align cross-functionally with Sales, Product, Marketing, Customer Success, and HR to drive consistency and impact</li><li>Lead and develop a high-performing global enablement organization, including regional and functional leaders</li></ul>Solution Enablement<ul><li>Lead enablement strategy to support product adoption and ensure effective articulation of Genesys CX value propositions</li><li>Enable leaders to coach teams toward consistent selling excellence</li><li>Build scalable frameworks for selling complex and evolving CX solutions, including use-case selling, outcome-based narratives, AI-driven solutions, and trust and compliance positioning</li><li>Drive organizational and partner readiness to support continuous product innovation cycles</li></ul>Program and Capability Development<ul><li>Operationalize and scale value-based selling and leadership frameworks across global sales roles</li><li>Embed AI-powered enablement tools and learning systems to personalize development and drive measurable outcomes</li><li>Design programs that enhance seller productivity, capability, and long-term performance</li></ul>Content and Knowledge Strategy<ul><li>Establish a unified approach to sales playbooks, messaging frameworks, and customer engagement models</li><li>Simplify and clarify how complex solutions are communicated to customers</li><li>Deliver modern, scalable learning experiences, including AI-powered coaching, simulations, role-based training, and on-demand content</li><li>Ensure enablement resources are accessible, intuitive, and embedded within seller workflows</li></ul>Required Qualifications<ul><li>10 or more years of experience in Sales, Sales Enablement, Partner Enablement, or Go-To-Market leadership within SaaS or technology organizations</li><li>Proven experience operating at enterprise scale with global responsibility</li><li>Demonstrated success leading transformational initiatives, such as new product launches, business model evolution, or major go-to-market changes</li><li>Experience influencing executive stakeholders, including C-level leaders</li><li>Strong track record of building and scaling strategic programs with measurable business impact</li><li>Ability to operate effectively in ambiguous and evolving environments</li></ul>Preferred Qualifications<ul><li>Deep understanding of modern SaaS and AI-driven go-to-market strategies</li><li>Exceptional communication and storytelling skills, particularly for complex technologies</li><li>Strong organizational design and leadership capabilities</li><li>Experience driving cross-functional alignment in global organizations</li></ul>#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $213,200.00 - $375,000.00Benefits:<ul><li style="text-align:left">Medical, Dental, and Vision Insurance. </li><li style="text-align:left">Telehealth coverage</li><li style="text-align:left">Flexible work schedules and work from home opportunities</li><li style="text-align:left">Development and career growth opportunities</li><li style="text-align:left">Open Time Off in addition to 10 paid holidays</li><li style="text-align:left">401(k) matching program</li><li style="text-align:left">Adoption Assistance</li><li style="text-align:left">Fertility treatments</li></ul>Click <a href="https://sway.cloud.microsoft/5WCGvGujnvx4T6JZ?ref=Link" target="_blank" rel="noopener noreferrer">here</a> to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <a href="http://www.genesys.com/" target="_blank" rel="noopener noreferrer">www.genesys.com</a>.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <a href="mailto:reasonable.accommodations@genesys.com?subject=Request%20for%20Reasonable%20Accommodation&body=Hello%2C%20%0A%0AI%20would%20like%20to%20request%20a%20reasonable%20accommodation.%20Please%20see%20the%20information%20below%3A%20%0A%20%0AFirst%20Name%20%28Required%29%3A%0A%20%0ALast%20Name%20%28Required%29%3A%0A%20%0AEmail%20Address%20%28Required%29%3A%0A%20%0APhone%2FTTY%20Number%3A%0A%20%0APreferred%20Method%20of%20Contact%3A%20%28Required%29%3A%0A%20%0ACountry%20of%20Residence%3A%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20COVID-19%3F%20%28Required%29%3A%0A%20%0AIs%20the%20request%20related%20to%20a%20firmly%20held%20religious%20belief%3F%20%28Required%29%3A%0A%20%0AIs%20your%20reasonable%20accommodation%20request%20time%20sensitive%3F%20%28Required%29%3A%0A%20%0AWhat%20specific%20reasonable%20accommodation%28s%29%20or%20modification%28s%29%20are%20you%20requesting%3F%20%28Required%29%3A%20%20%0A%0AWhat%2C%20if%20any%2C%20job%20functions%20are%20you%20having%20difficulty%20performing%3F%20%E2%80%8B%20%28Required%29%3A%0A%20%0AIf%20you%20are%20requesting%20a%20specific%20reasonable%20accommodation%2C%20how%20will%20that%20accommodation%20assist%20you%3F%20%28Required%29%3A" target="_blank" rel="noopener noreferrer">reasonable.accommodations@genesys.com</a>.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...