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Technology Lead - Microsoft D365 CRM

April 28, 2026

Infosys is seeking an Technology Lead - Microsoft D365 CRM. In this role, you will enable digital transformation for our clients in a global delivery model, research on technologies independently, recommend appropriate solutions and contribute to technology-specific best practices and standards. You will be responsible to interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications <ul><li> Candidate must be located within commuting distance of Burnaby, BC or be willing to relocate to the area. </li><li> Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. </li><li> Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. </li><li> At least 4+ years of Information Technology experience </li><li> Strong knowledge and hands-on experience in CRM .Net and Azure </li></ul>Preferred Qualifications <ul><li> Design, develop, and enhance CRM solutions using Microsoft Dynamics 365 (CE). </li><li> Customize entities, forms, workflows, plugins, and integrations within CRM. </li><li> Manage and support CRM deployments, including solution packaging, environment management (Dev/Test/UAT/Prod), and release execution. </li><li> Implement CI/CD pipelines for CRM deployments using Azure DevOps and follow best practices for solution versioning and release governance. </li><li> Develop and maintain backend services using C#, .NET Core / .NET Framework, and Web APIs. </li><li> Develop and optimize SQL queries and database interactions. </li><li> Integrate CRM and applications with external systems using REST APIs and Azure services. </li><li> Implement and support AI-driven capabilities </li><li> Should have experience working with power Apps, power Automate </li><li> Work with Azure components such as App Services, Azure Functions, Logic Apps, Service Bus, Storage Accounts, and Key Vault. </li><li> Collaborate closely with business stakeholders to understand requirements and translate them into scalable technical solutions. </li><li> Participate in sprint planning, stand-ups, grooming sessions, and delivery reviews. </li><li> Coordinate effectively with onsite and offshore teams to ensure seamless execution and timely delivery. </li><li> Provide technical support, troubleshooting, and performance optimization for existing applications. </li><li> Ensure adherence to coding standards, security best practices, and deployment processes. </li><li> Must be able to work in PST time zone </li><li> Should have Strong client-facing communication skills </li><li> Ability to coordinate effectively with onsite and offshore teams </li><li> Work from office as per company guidelines (hybrid /onsite as required) </li></ul>The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Estimated annual compensation range for the candidate based in the below location will be: British Columbia : $ 81575 to $ 111670 About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...