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Technical Support Analyst II

May 12, 2026

Hi, I'm <a href="https://www.linkedin.com/in/christy-anne-9783b010a/" target="_blank" rel="noopener noreferrer">Christy Anne</a>, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.We are looking for a Technical Support Analyst II who will:<ul><li>Provides Level 2 and operational support to customers, users, and stakeholders by resolving technical issues and error messages encountered in a live production environment.</li><li>Performs operational tasks on CSG products such as bill runs, processing, incident management, service request fulfillment, reference data, configuration, capacity, and release management.</li><li>Supports Business Verification Testing (BVT), Production Validation Testing (PVT), Performance Testing (PT), Comparison Testing (CT), and System Integration Testing (SIT) for changes.</li><li>Appropriately handles all customer issues, including troubleshooting and providing feedback to customers.</li><li>Supports customers according to the details outlined in the customer maintenance and support contracts.</li><li>Maintains a high level of customer satisfaction through professionalism, timely responses, and resolution of issues.</li><li>Follows up on support issues, liaising with both the customer as well as Level 3 (Professional Services) and Level 4 (R&D) teams.</li><li>Designs, analyzes, writes code, modifies, and debugs CSG product applications.</li><li>Ensures compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).</li><li>Be prepared to work during different business hours and be on-call 24/7 when needed.</li><li>Standby support and occasional work during weeknights, weekends, or public holidays is required.</li><li>Occasional ad-hoc travel to customer sites may be necessary.</li><li>Works within defined objectives and internal procedures.</li><li>Alternative procedures may be used only after consultation with other experienced staff.</li><li>Work is performed under the direction/supervision of more senior team members.</li><li>Work is reviewed regularly.</li><li>Flexible work arrangements.</li></ul>Required Qualifications:<ul><li>Basic knowledge and experience with one or more CSG products (particularly Singleview) are preferred.</li><li>5+ years of previous application support or development experience.</li><li>A degree or diploma in Information Technology, Computer Science, or Engineering.</li><li>ITIL certification is an advantage.</li></ul>Technical Requirements:<ul><li>Proficiency in SQL (experience with Oracle databases will be preferred).</li><li>Linux/Unix skills: Ability to create and modify shell scripts, basic system administration, and monitor performance using standard utilities.</li><li>Good to have knowledge in Perl, C/C++, Python and the ability to learn new programming languages. Ability to work well within a team environment and take ownership of assigned tasks end-to-end.</li><li>Strong written and verbal communication skills.</li><li>Basic understanding of client requirements and product implementation.</li><li>Experience with ticket and queue management is preferred.</li><li>Experience in the telecommunications industry is preferred.</li><li>A good understanding of complex software system architecture and operation is preferred.</li></ul>CSGer Perks & Benefits <ul><li>Work from Home, in-office, or hybrid</li><li>Employee Belonging Groups</li><li>Healthcare: Dental, Medical, and Vision</li><li>Paid Vacation, Volunteer, and Holiday Time Off</li><li>And so much more!</li><li>View More Benefits (<a href="https://www.csgi.com/careers/" target="_blank" rel="noopener noreferrer">https://www.csgi.com/careers/</a>)</li></ul>If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at <a href="mailto:accommodations@csgi.com" target="_blank" rel="noopener noreferrer">accommodations@csgi.com</a>. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact hereOur Guiding Principles Impact Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.Integrity Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect, that’s just who we are.Inspiration Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.Location(s):IN.Bangalore.RemoteLocation(s):India RemoteAccommodation:If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles:Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. <a href="https://www.csgi.com/about-csg/inclusion-impact/" target="_blank" rel="noopener noreferrer">Learn more about CSG Inclusion & Impact here.</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...