System Administrator (Philippines-Remote)

 <img alt="" height="114" src="https://assets.jazz.co/customers/customer_20211022170531_WWAZPCCNA9YIOG23/layout/20240628222250-image-20240628182250-1.png" width="114"><span style="font-size:36px;">System Administrator</span><h1><br>Overview</h1><span style="font-size:14px;">At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our dynamic team and help us push the boundaries of what's possible.<br><br>In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Microsoft 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members.<br><br>Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions.<br><br>At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients.<br><br>Required Infrastructure: This is a work from home role, and we require employees to have the following (at their expense)</span><ul><li><span style="font-size:14px;">Home (fixed) internet with an upload speed of at least 20Mbps</span></li><li><span style="font-size:14px;">Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time).</span></li><li><span style="font-size:14px;">A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband).</span></li></ul> <h1>Desired Qualifications</h1>Experience Required<ul><li>Excellent communication and interpersonal skills (verbal and written)</li><li>Strong analytical and problem-solving abilities.</li><li>Proven work experience as System Administrator <strong>(this is not a role for freshers)</strong></li><li>Experience with administering (more than just tier 1 troubleshooting):<ul><li>Microsoft 365</li><li>Windows 10/11</li><li>Windows Server 2022</li><li>Physical and virtual networks</li></ul></li><li>Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.).</li><li>Experience with Active Directory administration, group policies, and domain services.</li><li>Knowledge of backup and disaster recovery strategies and tools.</li></ul><br>Additional technologies we work with (bonus points if you have experience with them):<ul><li>Microsoft Azure</li><li>Microsoft Intune</li><li>Microsoft 365 Defender</li><li>Windows AutoPilot</li><li>Microsoft 365 Copilot<br> </li></ul><h1>Key Responsibilities</h1><ul><li>Technical: 90%</li><li>Leadership: 8%</li><li>Special Requirements: 2%</li></ul> <h2>Technical Responsibilities: 90%</h2><ul><li>Act as liaison between clients and technical staff, coaching junior resources and intervening when necessary.</li><li>Perform daily client work (at the level expected of your role; i.e. not tier 1 client work) remotely.</li><li>Adhere to existing processes, including change management.</li><li>Function as client interface on phones and ticket thread intake including:<ul><li>Provide remote support Monday – Friday, 8AM-5PM PT and periodic after hours work as required.</li><li>Perform tech tasks as self-assigned and assigned by tech managers.</li><li>Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work.</li><li>Walk clients through the problem-solving process in plain language terms, on their tech level.</li><li>Create, review and maintain tasks owned by self for support of client projects.</li><li>Maintain awareness of current work and status, managing tasks through to successful closure.</li><li>Create tasks, to contribute to client onsite visits and related meetings.</li><li>Ensure proper recording, documentation, and closure of all client inquiries using online tools.</li><li>Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required.</li><li>Monitor and update all assigned tickets on a daily basis.</li></ul></li><li>Record and document tech processes to contribute to TurnPoint Tech Manual.</li><li>Be an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure.</li><li>Administer and maintain existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DNS, updates, and hybrid Active Directory.</li><li>Partner with Engineers in the implementation of technical solutions.</li><li>Conduct security audits and implement necessary measures to protect the organization's systems and data.</li><li>Participate in planning, deploying, and upgrading hardware and software systems.</li><li>Create and maintain documentation, including system configurations, procedures, and troubleshooting guides.</li></ul> <h2>Leadership Responsibilities: 8%</h2><ul><li>Exemplify and champion superior client communication and service.</li><li>Emphasise quality, continuous improvement and high performance.</li><li>Enact and champion company policies.</li><li>Track, route and redirect issues to correct resources and internal team for support.</li><li>Balance support ticket threads, task execution and project work for timely completion.</li><li>Escalate unresolved client queries to the next level of support properly and in a timely manner.</li><li>Adhere to workflow best practices: attention to detail, thoroughness and follow-through.</li><li>Train and mentor the tech team.</li></ul> <h2>Special Position Requirements: 2%</h2><ul><li>Obtain and maintain technical certifications as required.  </li><li>Other duties as assigned.<br> </li></ul><h1>Summary</h1>At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.<h2>Benefits</h2>Our comprehensive benefits package includes generous paid time off, 100% employer-covered private health insurance, and more, and we offer flexible work arrangements.<h2>Job Location</h2>This is a remote role.<h2>Equal Opportunity</h2>TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.<h2>Salary Range</h2>The salary for this role starts at ₱1,100,000 and is commensurate with relevant experience.<br><br>What to Expect in Our Hiring Process:<br><br>As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline.<br><br>If you’re unfamiliar with one-way interviews, don’t worry - we’ll guide you through it: <a href="https://aaronmarks.sharepoint.com/sites/HR66/_layouts/15/stream.aspx?id=%2Fsites%2FHR66%2FShared%20Documents%2FSparkHire-Intro.mp4&ga=1&referrer=StreamWebApp.Web&referrerScenario=AddressBarCopied.view.399d10d5-0f0a-45ab-b105-cd15b20fba94">SparkHire-Intro.mp4</a><br><br>Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...