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SmartCare Advisor – UKG Pro (HR & Payroll)

April 30, 2026

We’re looking for a SmartCare Advisor to act as a strategic post-go-live partner for clients using UKG Pro. This role focuses on system optimization, client advisory, and ongoing support—bridging technical configuration with real business outcomes. You’ll work closely with clients to maintain, enhance, and troubleshoot their UKG Pro environment, while proactively identifying opportunities for improvement across HR, payroll, and benefits processes. This is a client-facing, consultative role suited for someone who knows UKG Pro inside out and can confidently translate system capabilities into business value. <h4 data-section-id="1pzghrs">Key Responsibilities</h4> <h5 data-section-id="189wt6g">Client Partnership & Advisory</h5> <ul> <li data-section-id="1pxwz9c">Serve as the primary post-implementation partner for assigned clients</li> <li data-section-id="n2tu4x">Lead regular client touchpoints to review system performance, gaps, and optimization opportunities</li> <li data-section-id="gyx1rf">Build strong client relationships and drive overall customer satisfaction</li> <li data-section-id="dcj0dl">Facilitate consultative discussions on HR/payroll best practices and system utilization</li> </ul> <h5 data-section-id="1aeaw0k">System Optimization & Configuration</h5> <ul> <li data-section-id="3jqwg2">Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)</li> <li data-section-id="1hyasgl">Analyze system performance and recommend improvements</li> <li data-section-id="fph0sp">Support open enrollment (OE) and life event (LE) processes within benefits</li> <li data-section-id="1e1kp98">Apply testing methodologies for system updates, enhancements, and M&A activities</li> </ul> <h5 data-section-id="1bigkvs">Issue Resolution & Support</h5> <ul> <li data-section-id="1h40l">Manage and triage client inquiries, ensuring timely resolution or escalation</li> <li data-section-id="12zl3am">Troubleshoot system-related issues and provide clear, actionable solutions</li> <li data-section-id="gztnci">Maintain a proactive approach to identifying and resolving risks</li> </ul> <h5 data-section-id="t7yxe6">Delivery & Execution</h5> <ul> <li data-section-id="la35rz">Meet timelines aligned with key deliverables and client expectations</li> <li data-section-id="2te9vi">Create documentation, templates, and client-facing materials</li> <li data-section-id="1y788ho">Support knowledge transfer for both internal teams and clients</li> </ul> <h5 data-section-id="12rmmni">Collaboration & Internal Contribution</h5> <ul> <li data-section-id="kj6po8">Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR</li> <li data-section-id="16jkqwz">Contribute to internal process improvements and team knowledge sharing</li> <li data-section-id="1gptd32">Participate in team trainings and lead at least one session annually</li> <li data-section-id="1a1em90">Support a collaborative, high-performance team environment</li> </ul> <h4 data-section-id="39lizy">Required Qualifications</h4> <ul> <li data-section-id="pavwww">3+ years of hands-on experience with UKG Pro (Payroll & People)</li> <li data-section-id="ngq13q">Experience in consulting, implementation, configuration, or support roles</li> <li data-section-id="19g7daw">Minimum of 5–10 full-cycle implementations or equivalent system exposure</li> <li data-section-id="dwibkf">Strong knowledge of: <ul> <li data-section-id="z2t2k1">HR and payroll processes</li> <li data-section-id="1kypk9n">Benefits (including Open Enrollment & Life Events)</li> <li data-section-id="lwedv4">System testing methodologies</li> </ul> </li> <li data-section-id="1d07xdq">Proven ability to manage multiple clients or priorities in a fast-paced environment</li> <li data-section-id="14lsjoa">Strong analytical and problem-solving skills</li> <li data-section-id="144esu3">Excellent communication skills (client-facing is a must)</li> </ul> <h5 data-section-id="1xl3ki5">Certifications</h5> <ul> <li data-section-id="u36qn0">UKG Pro Payroll & People Certification (required)</li> </ul> <h5 data-section-id="17yr5lv">Preferred Qualifications (Nice-to-Have)</h5> <ul> <li data-section-id="1qpg3wv">Experience with: <ul> <li data-section-id="1dz6tlw">Benefits Administration or Benefits Hub</li> <li data-section-id="1yw5lyi">Reporting and analytics within UKG Pro</li> <li data-section-id="iboqqo">System integrations</li> </ul> </li> <li data-section-id="c0o7q6">Exposure to US or Canadian payroll environments (either is fine, both not required)</li> </ul> <ul></ul> <h5 data-section-id="6m9xy6">Ideal Candidate Profile</h5> You’re not just clicking around UKG—you actually understand how HR/payroll workflows should work and how to make the system support that. You’re comfortable talking to clients, solving messy real-world problems, and making systems better over time. Why Align HCM? <ul style="list-style-type: square;"> <li>Impact: Help organizations simplify pay and HR processes for thousands of employees.</li> <li>Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.</li> <li>Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere.</li> <li>Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together.</li> <li>Variety: Every client is different—no two implementations are the same.</li> </ul> Benefits: Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team: <ul> <li>Base Salary plus Incentive Pay</li> <li>Medical, Dental, Vision</li> <li>Life Insurance & Disability Coverages</li> <li>Health Savings Account</li> <li>401k Match Program</li> <li>Unlimited Vacation Time</li> </ul> Schedule: This position follows US Eastern Time business hours, Monday through Friday. Location: Remote (US or Canada) Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique. We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...