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Senior ER Manager

May 1, 2026

Senior ER Manager Location: Manchester, GB Opening Date: 9 Apr 2026 Full Time / Part Time: Full Time Contract Type: Permanent The Role We are seeking a Senior Employer Relations Manager to play a key leadership role in delivering a high-quality, consistent and commercially focused Employee Relations service across City Football Group. With primary responsibility for the UK and involvement in global initiatives, you will lead on complex case management, acting as a trusted escalation point for sensitive matters and ensuring outcomes are fair, robust and aligned with business objectives. You will oversee the delivery and quality of Employee Relations casework, leading and developing a team of ER Advisers to ensure a consistent, best-practice approach across the organisation. Through coaching, quality assurance and continuous improvement, you will drive high standards and build capability within both the ER team and the wider business. Alongside operational delivery, you will play a key role in shaping and evolving CFG’s Employee Relations framework supporting policy development, embedding EDI principles and ensuring alignment with legal and regulatory requirements. You will use data and insight to identify trends, inform decision-making and proactively address organisational risks, while also leading on horizon scanning for employment law developments and emerging best practice. This role also offers the opportunity to contribute to strategic projects, and support wider wellbeing initiatives making a tangible impact on both employee experience and organisational performance. What We Are Looking For Demonstratable experience managing complex Employee Relations casework within a large, multi-site or matrix organisation. Strong knowledge of UK employment law, including investigations, disciplinary and grievance processes, organisational change and TUPE. Proven experience acting as an escalation point providing coaching to leaders. Experience leading or supporting organisational design and change initiatives. Experience coaching managers and developing leadership. Ability to analyse ER data, identify trends and translate insights into proactive, preventative action. Experience contributing to policy development and implementation, with a strong commitment to embedding EDI principles. Demonstrated experience as a line manager, with the ability to lead, coach and develop a team effectively. This is Your City As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. Equal Opportunities City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities. #J-18808-Ljbffr Salary: GBP 55000 - 65000 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...