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Senior Account Manager

May 4, 2026

This a Full Remote job, the offer is available from: Germany

About Aurora Solar

Aurora is on a mission to create a future of solar for all. Our award-winning software puts the power of data and technology into the hands of every solar professional to make solar adoption simple and predictable. Our software has designed millions of solar projects so far, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale.

We’ve been named one of "The Best Remote Companies" by BuiltIn.com and have been recognized for the second time as a Certified Green Business (CGB) with the city of San Francisco. We’re in this together to support the world’s transition to solar.

About the Team

Aurora's European Account Management team partners with customers across Germany, the UK, and France after the initial sale to ensure they achieve meaningful business outcomes with the Aurora platform. The team is responsible for driving product adoption, retaining and expanding existing customer relationships, and helping customers unlock the full value of Aurora's solutions.

Account Managers work closely with solar installers, EPCs, and developers to understand their evolving needs and align Aurora’s software capabilities with their growth strategies. Commercial instinct and deep product knowledge sit at the center of how we operate, and we use both to help customers scale while pushing the energy transition forward in Europe.

We collaborate closely with Sales, Product, Marketing, Support, and Enablement so our customers always have the resources, insights, and partnership they need to win.

About the Role

We're looking for a strategic, customer-focused Senior Account Manager to own and grow a portfolio of Aurora customers across Europe, primarily in Germany, the UK, and France. You'll drive retention, adoption, and expansion by building strong relationships with customer stakeholders and connecting Aurora's solutions to their business goals.

As a trusted advisor, you'll identify opportunities to deepen product usage, introduce new solutions, and ensure customers are seeing real returns on their investment in Aurora. You'll partner closely with Sales Engineering, Implementation, Product, and Marketing to deliver a seamless experience and support long-term growth.

This role calls for a balance of strategic account planning, commercial ownership, and operational discipline. You'll be comfortable navigating complex customer environments across multiple markets, managing renewals and negotiations, and using data to drive decisions. Fluency in German and/or French is highly advantageous.

Your Impact

Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope
Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones

What You Bring

5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
Excellent communication and collaboration skills; you work well across teams and make things happen
Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce
Professional proficiency in English; German or French language skills are a strong plus given our core European markets

Nice to Haves

Experience in solar, clean energy, or climate tech
Familiarity with solar design platforms or project development workflows
Experience managing consumption-based SaaS models
Background in high-growth or remote-first technology companies
Experience working across multiple European markets (Germany, UK, France)

Benefits: We strive to be the best place for the best people, and that includes the benefits and perks we offer. We provide a holistic program to support physical, emotional, financial, and social needs. This includes work-from-home stipends for home office setup, internet, and co-working spaces. Service providers will receive flexible paid time off including statutory vacation and sick leave, with additional parental leave available. Service providers receive a standard laptop and an annual healthcare budget through AXA. Service providers will also receive perks including access to Wellhub for comprehensive well-being support and Modern Health for mental health resources. Please take a look at our 2026 Germany Benefits Booklet for a deeper dive into our offerings.

Where Aurorans are: Aurora currently has teams within the US, Canada, Poland, and Germany with additional locations on the horizon. We’re united in our work to support the world’s transition to solar!

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

Aurora is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

This offer from "Aurora Solar" has been enriched by Jobgether.com and got a 82% flex score.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...