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Rare Disease Account Liaison (RDAL)

April 29, 2026

<h2>Career Category</h2>Sales<h2></h2><h2>Job Description</h2>Position OverviewThe Rare Disease Account Liaison (RDAL) is a hybrid strategic field role responsible for driving new patients by enabling end-to-end treatment pathways in rare diseases.Unlike traditional Sales Representatives or Key Account Managers, RDALs drive patient access activation and treatment initiation. By bridging across specialties, institutions, and access pathways, RDALs convert clinical intent into actual treatment initiation in complex rare disease environments.LocationRemotely located in designated territory, with regular travel undertaken as requiredCore Responsibilities and DeliverablesPatient Pathway Activation & Treatment Initiation<ul><li>Identify and activate eligible patients by addressing barriers across diagnosis, referral, and treatment journey</li><li>Implement account-specific plans to support timely treatment initiation in rare disease</li><li>Support optimization of patient flow by leveraging key patient journey touchpoints</li></ul> Multidisciplinary Engagement & Referral Network Development<ul><li>Build and maintain relationships with KOLs and cross-specialty stakeholders to shape the diagnosis and treatment environment</li><li>Support MDT collaboration and referral pathway development within accounts</li><li>Deliver tailored omnichannel engagement aligned with customer preferences</li></ul> Strategic Account Planning & Insight into Action<ul><li>Lead end-to-end account readiness including hospital protocol, account open, and infrastructure set-up</li><li>Facilitate patient access by navigating patient access processes especially during private-pay setting</li><li>Generate and apply insights into strategic actions to maximize opportunities within accounts</li></ul> Execution Excellence<ul><li>Execute engagement plans and activities with discipline across timelines, budget, and quality</li><li>Continuously evolving account strategies based on field insights and evolving market dynamics</li></ul><ul><li>Prioritize activities and resource aligned with business impact and patient value</li></ul> Performance & General<ul><li>Deliver sales and account target within assigned territory</li><li>Drive performance management through data-driven insights and continuous improvement</li><li>Demonstrate continuous learning, compliance adherence, and alignment with Amgen values</li><li>RDAL is eligible for SIP based on MAP achievement.</li></ul>Key Selection Criteria, Desired Experience & CompetenciesThe knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or equivalent:Qualifications<ul><li>Advanced understanding of life sciences, biomedical/health sciences and/or business</li><li>Demonstrated ability to lead with strong compliance mindset within pharmaceutical industry standards</li></ul> Experience & Skills<ul><li>Minimum 5 years of experience in the pharmaceutical industry including sales rep, key account manager, Marketing or MSL role</li><li>Good understanding of disease area, patient journey, and access pathways to support identification of treatment barriers</li><li>Demonstrated ability to deliver results in complex or access-restricted environments (e.g., private-pay)</li><li>Experience applying omnichannel approaches to engage multi-specialty stakeholders</li><li>Ability to build and maintain trusted customer relationships and effective partnerships </li></ul> Preferred<ul><li> TA Experience in Rare Disease, Autoimmune Disease, Ophthalmology, Endocrinology settings or High-cost specialty TAs</li><li> Experience in MDT collaboration and inter-hospital network development </li><li> 1+ years of Marketing, Medical, KAM or business development experience in the biotechnology/ pharmaceutical industry</li><li> Proven competency demonstrated by achieving “Exceeds Expectations” ratings multiple times over the past three years as a Sales Representative.</li></ul> RDAL Competencies Clinical Knowledge<ul><li>Applies strong clinical knowledge across TED diagnosis, AE management, and product adoption to support effective treatment decisions along the patient journey</li></ul>Cultivating Impactful Customer Relationships<ul><li>Builds strategic partnerships with multidisciplinary HCPs and supports development of inter-hospital networks to enable TED patient referral pathways</li></ul>Business Acumen & Strategic Account Planning<ul><li>Applies insights to develop and execute account strategies that address key barriers and support business and patient outcomes</li></ul>Execution Excellence<ul><li>Executes plans with discipline, demonstrating agility, collaboration, and ownership to deliver targeted outcomes</li></ul>The RDAL role is currently classified under the Sr Biopharmaceutical Rep job profile. Please note that the position title may be subject to change in the future according to evolving business needs..

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...