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Project Manager - Managed Services

May 1, 2026

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. About the role:As the Project Manager, you will be responsible for driving successful delivery of Managed Services/Premium Customer Success projects globally. The Premium Customer Success function is designed to help customers maximize the value of their Bullhorn investment through ongoing, expert-led technical consultation. The team delivers a suite of hands-on technical services including low-to-medium complexity customizations, data quality improvements, systems integration, training & change management & oversight. By offering flexible service blocks and strategic consultation via dedicated resources, Premium Customer Success empowers customers to streamline operations, maintain clean and reliable data, and adapt their workflows as business needs evolve. <h2>A typical day will include...</h2><ul><li>Liaising as the primary point of contact for multiple customers as it pertains to their Premium CS/Managed Services packages</li><li>Hosting and organizing customer kick-off calls, as well as subsequent calls as needed during package duration</li><li>Leading customer projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation</li><li>Establishing and maintaining relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes</li><li>Drafting weekly emailed status reports to customers on the progress of their project deliverables</li><li>Reporting project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan</li><li>Creating and managing multiple project schedules in Clarizen, ensuring all appropriate resources have been requested and corresponding tasks / hours have been assigned </li><li>Creating and managing multiple JIRAs, ensuring JIRAs are always in the appropriate status for the resources to which they are assigned</li><li>Approving weekly timesheets for all assigned project resources in Clarizen</li><li>Managing the quarterly budget of CaaS hours to ensure approved time does not exceed the customer’s quarterly budget </li><li>Managing the hours of Non-Production Solution Refreshes and Data Replication Reseeds to ensure hours are not exceeding program expectations</li><li>Creating and managing project Slack channels per Premium CS/Managed Services customer; including providing daily updates on deliverables to project team </li><li>Working closely alongside all project resources including Solution Architects, Software Engineers, Data Engineers, as well as customers’ Account Management Team and GSD Leadership</li><li>Creating and managing customer Managed Services workbooks; workbooks will create the repeatable footprints for:<ul><li>A log of all of Customer’s Customization-as-Service Deliverables</li><li>Customer’s Non-Production Solution Refresh</li><li>Customer’s Data Replication Reseed</li><li>Customer Issues Log</li></ul></li><li>Participating in CloudOps deploys for Managed Services customization deliverables</li><li>Storing and organizing all documentation related to customers’ Managed Services package (signed specs, signed SOWs)</li></ul> This job might be a fit for you if...<ul><li>You have 3-5 years of project management experience</li><li>You possess familiarity with the Software Development Lifecycle (SDLC)</li><li>You have previous experience working with project management tools like Clarizen, Advanced Jira Roadmaps, and/or Monday.com</li><li>You have experience working with the Atlassian Suite (Jira, Confluence)</li><li>You have experience and enjoy working in a customer-facing role and helping customers improve their ATS / CRM experience</li><li>You enjoy keeping others on track to a successful project delivery</li></ul><ul><li>You have proven success working with all levels of management</li><li>You possess strong attention to details, deadlines and budgetary guidelines</li><li>You have strong written and verbal communication skills</li><li>You have excellent presentation skills</li></ul><h2>The annual base salary range for this position is $92,002 - $105,000. In addition, this role is eligible for an annual target bonus & a comprehensive benefits package.</h2>Compensation and Transparency StatementThe posted range represents the good-faith estimate of what we expect to pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual pay within the range will be based on factors such as, but not limited to, experience, skills, qualifications, geographic location, internal equity, and business or organizational needs and affordability. In accordance with state and local pay transparency laws we disclose salary ranges in all job postings and provide additional information upon request.What we offer...<ul><li>Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more</li><li>Unlimited Planned Paid Time Off</li><li>Global Mental Health Support</li><li>On-Demand Learning & Development</li><li>Quarterly paid volunteer days</li><li>Lucrative Employee Referral Program (eligible for prior to your first day)</li><li>Company-wide mentor program</li></ul>Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...