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Operations Training Manager

May 2, 2026

We are currently looking for a dynamic Operations Training Manager (OTM) to join our field leadership team in the Toronto (GTA) region. In this NEW strategic and collaborative role, you will be responsible for strengthening talent pipelines by delivering structured, hands-on training for external hires and internal succession candidates. This position is a field-based role requiring extensive travel to various retail locations. Reporting directly to the Regional Director, the OTM ensures training is consistent, measurable, and aligned with brand standards and business objectives. The successful candidate will also be responsible to:<ul><li>Utilize both hands-on training and weekly follow-up for all new external Store Managers.</li><li>Recertify training for current EB Store Managers to ensure that operational knowledge is consistent with company standards.</li><li>Validate operational competence for succession candidates as part of the internal promotion process.</li><li>Conduct weekly verbal and in-store check-ins with external management hires throughout their training period.</li><li>Develop a FY26 comprehensive training process that focuses on “the how” to support the current training process which outlines “the what”.</li><li>Develop new online training content through collaboration amongst various field and head office partners.</li><li>Liaison with the Field Leader, Reginal Director and head office on new field initiatives with specific focus on training and leading the change curve across stores.</li><li>Maintain regular written and verbal communication with Field Leaders to ensure consistent development progress.</li><li>Escalate concerns to appropriate leadership when necessary.</li><li>Participate in all regional FL activities including conference calls and meetings.</li><li>Partner with FL to identify and develop district trainers in all markets.</li></ul> Qualifications & Requirements:<ul><li>Proven subject matter expert in operations.</li><li>Demonstrated excellence in visual merchandising standards.</li><li>Strong organizational and communication skills.</li><li>Proficient with all MS tools and related technology.</li><li>Organized, structured and collaborative.</li><li>Bachelor’s Degree from a four-year College or University or equivalent experience (minimum of 3 years multi-unit retail management and/or training experience).</li></ul> Valid Drivers license and vehicle are required for this opportunity. The Operations Training Manager must be able to work at EB Games downtown Toronto (flagship) location every Monday, and from Tuesday to Friday, they will need to travel to various Toronto store locations. Travel will eventually expand to other areas within Ontario. To be successful at EB Games you need to think outside the box, have an enthusiasm for retail and emerging trends, have a strong desire to learn, and be a committed team member helping us to meet and exceed our overall goals. If this sounds like the opportunity you’ve been waiting for, please submit your resume with your application. **This position is for a new role within the company that we are looking to fill immediately**

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...