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Mortgage Operations Specialist

April 27, 2026

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.Position Overview: The Mortgage Operations Specialist is responsible for performing loan opening duties for the branch, including ordering required third‑party documentation and preparing files for transfer to processing. In addition, the role provides dedicated support to the Senior VP of Lending by serving as a primary point of contact after application, managing borrower, agent, and third‑party communications, coordinating documentation, monitoring milestones, supporting closing activities, and assisting with post‑closing client care. The Mortgage Operations Specialist plays a key role in ensuring a smooth, timely, and high‑quality borrower experience while supporting consistent loan production and relationship management.Job Responsibilities:<ul><li>Review loan files to ensure accuracy and compliance with company policy and regulatory requirements.</li><li>Order and manage required third‑party services and verifications for the branch, including title reports, appraisals, IRS tax transcripts, and condominium documentation.</li><li>Obtain updated homeowner’s insurance policies from insurance agents.</li><li>Verify borrower information, including rental history, deposited funds, mortgage payment history, and two‑year employment history.</li><li>Coordinate subordination agreements when multiple mortgages are present and only one is being paid off.</li><li>Coordinate mortgage transactions for the Senior VP of Lending by serving as a primary point of contact for borrowers, agents, title companies, and internal teams, ensuring smooth progression from application through closing. Duties include:<ul><li>Send introduction emails to borrowers and real estate agents outlining primary contacts, outstanding documentation needs, and relevant title and appraisal timelines.</li><li>Support and back up loan processing by proactively collecting required documentation from borrowers and agents throughout the loan process.</li><li>Provide timely milestone updates to agents, including appraisal receipt, title clearance, and clear‑to‑close status, and coordinate scheduling of closings as appropriate.</li><li>Facilitate timely loan closings by working directly with title companies and borrowers on refinances, second mortgages, and FSBO transactions, and coordinating with agents on other purchase closings.</li><li>Review and approve final Closing Disclosures (CDs).</li><li>Prepare and deliver closing preparation communications to borrowers, including Important Closing Information emails.</li><li>Conduct post‑closing outreach, including first payment reminders and thank‑you correspondence to borrowers and agents.</li><li>Update internal social media or recognition platforms with closing announcements on a regular basis.</li><li>Respond to borrower servicing inquiries and route questions to appropriate departments as needed.</li><li>Perform additional post‑closing support to ensure accurate records, proper follow‑up, and continued borrower, and referral partner satisfaction.</li></ul></li></ul>Qualifications and Skills:<ul><li>High School diploma or equivalent.</li><li>A minimum of 4 years of residential mortgage/industry experience.</li><li>Experience with RESPA regulations.</li><li>Encompass experience.</li><li>Experience with mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.</li><li>Excellent analytical skills, with attention to detail to prevent processing delays, compliance issues, closing problems, and poor borrower experience.</li><li>Excellent communication skills to keep multiple parties aligned, informed, and moving forward.</li><li>Excellent prioritization and time management skills.</li><li>Proficient in Microsoft Office & Windows.</li><li>Proficient in DU, LP.</li><li>Commitment to learning additional tasks and growing in the position.</li></ul>This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range:<ul><li>Hourly Rate: $26.00 - $32.00</li><li>This position is bonus plan eligible</li></ul>The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.<div>CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! <a href="https://crosscountrymortgage.com/about-us/careers/apply/" target="_blank" rel="noopener noreferrer">careersatccm.com</a> CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: <a href="http://mycrosscountrybenefits.com/" target="_blank" rel="noopener noreferrer">https://mycrosscountrybenefits.com</a>California residents: Please see CrossCountry’s <a href="https://crosscountrymortgage.com/ccpa/applicant/" target="_blank" rel="noopener noreferrer">privacy statement</a> for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit <a href="http://www.NMLSConsumerAccess.org" target="_blank" rel="noopener noreferrer">www.NMLSConsumerAccess.org</a>. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...