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Material Damage Specialist

May 1, 2026

<h1>MATERIAL DAMAGE SPECIALIST/ Virtual US</h1>Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.The RoleWe are looking for an experienced Material Damage Specialist (MDS) who ranks in the top quartile among their peers. The individual will be highly competitive and possess an entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their role, and can modulate between leading and following as needed. You will serve as the Material Damage Specialist (MDS).What You’ll DoAt Solera, we believe in providing clarity and focus to the primary responsibilities of the role. The priorities associated with this role are:<ul><li>Quality: Consistently deliver client Auto Physical Damage appraisals/audits/evaluations and contacts in full conformance with state and federal regulations, defined process requirements, quality standards and business rules. Exercise appropriate discretion and judgment based upon your advanced auto physical damage knowledge.</li><li>Service: Maintain and improve service delivery that meets or exceeds contractual service level agreements (SLAs). Utilize advanced negotiation skills to improve dispute resolution with shops, carriers and claimants while controlling indemnity accuracy and overall costs.</li><li>Productivity/Efficiency: Drive to maintain required productivity standards while identifying ways to improve operational efficiencies through technology or process improvements.</li></ul>Additional responsibilities of the role include:<ul><li>Maintain current home state and other company required licensing through ongoing professional development and continuing education.</li><li>Maintain reliable high-speed internet connection to work virtually.</li><li>Contribute to a safe and healthy work environment by utilizing tools and equipment in the most ergonomically desirable manner, consistently adhering to safety policies and procedures, and promoting safety awareness among co-workers.</li></ul>What You’ll Bring<ul><li>Minimum of 3 years of prior experience with insurance carrier, automotive appraisal or body shop estimating and /or reviewing.</li><li>Current home state adjuster license or designated home state if your home state does not offer a license.</li><li>Specialty/heavy equipment appraisal experience is desirable.</li><li>High school diploma is required. Advanced education, training and experience beyond high school level is preferred.</li><li>Strong knowledge of electronic estimating software and ability to multi-task using multiple computer applications and multiple systems.</li><li>Good verbal and written communication skills and can effectively utilize email to send and receive messages.</li><li>Strong analytical and mathematical ability.</li><li>Ability to work independently from a virtual office without direct supervision.</li><li>Possess skills / dimensions including interpersonal orientation, deductive problem solving, written/oral expression, behavioral flexibility, work ethic, attention to detail, frustration tolerance, and teamwork.</li><li>Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.</li><li>Ability to remain alert and focused during the work day.</li><li>All other related and/or additional responsibilities that may be required or assigned.</li></ul>EQUAL OPPORTUNITY EMPLOYERSOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...