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Manager, Recruiting (Early Careers)

May 1, 2026

About the position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a talented, Manager, Recruiting for our USAA San Antonio, Texas corporate headquarters location. As a dedicated Manager, Recruiting, you will lead and manage a team of recruiters, driving the execution of effective talent acquisition strategies to meet the critical hiring needs of assigned business lines. Serves as a trusted advisor to business leaders, building positive relationships, providing insight into talent market trends, and ensuring the delivery of high-quality recruiting services. Responsible for all aspects of team performance, driving continuous improvement, leveraging data and analytics to inform decision-making, and ensuring alignment with USAA's overall talent acquisition strategy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based at our San Antonio, TX location. Relocation assistance is not available for this position.

Responsibilities

Leads, mentors, and oversees a team of recruiters, providing guidance, coaching, and training to enhance skills and performance.
Builds and maintains strong relationships with business leaders, serving as a trusted advisor on talent acquisition strategies and talent market insights.
Develops and executes recruiting strategies for assigned business lines, aligned to business goals and workforce plans.
Assesses team performance against key metrics (e.g., time-to-fill, cost-per-hire, candidate satisfaction) and implements actions to improve results.
Leverages data, analytics, and reporting tools to track key recruiting metrics, identify trends, and inform decision-making.
Identifies opportunities to streamline recruiting processes, improve efficiency, and enhance the candidate and hiring leader experience.
Champions the effective use of recruiting technologies, including Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, and AI-enabled tools, to enhance team productivity and efficiency.
Manages the recruiting budget for assigned business lines, ensuring responsible spending and maximizing return on investment.
Manages relationships with external recruiting vendors, ensuring high-quality service and compliance with contract terms.
Ensures all recruiting activities comply with applicable laws, regulations, and company policies.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in talent acquisition, human resources, or a related field, including full-cycle recruiting experience and involvement in hiring strategy, recruiting operations, or process improvement efforts.
2 years of experience leading others either formally in a managerial role, or informally as a project or team lead.
Proven ability to develop and implement talent acquisition strategies, processes, or initiatives in partnership with business leaders to meet hiring needs.
Strong understanding of talent market trends, recruiting standard processes, and employment laws and regulations.
Ability to build and maintain strong relationships with business leaders and partners.
Excellent communication, interpersonal, and presentation skills.
Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Proficiency in using Applicant Tracking Systems (ATS) and other recruiting technologies.

Nice-to-haves

Experience in University Relations, University Recruiting, or Early Career Talent.
Proven experience leading large-scale intern programs (200–300 interns) and executing end-to-end campus recruiting strategies aligned to enterprise goals.
Talent Acquisition experience, including coaching or guiding recruiting teams.
US military experience through military service or a military spouse/domestic partner.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...