Key Account Executive

<div class="content-intro"><h2><span style="color: rgb(106, 30, 242);"><strong>About Smartcat</strong></span></h2> <p>Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.</p> <p>We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.</p> <p>Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.</p> <p>Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.</p> <p>Join us in unlocking global potential, one human and agent team at a time.</p></div><h2><strong>Role Overview</strong></h2> <p>The Key Account Executive at Smartcat is a <strong>senior, revenue-owning role</strong> responsible for building <strong>multi-million ARR relationships</strong> across our highest-potential enterprise customers — and selectively, new enterprise logos with long-term expansion potential.</p> <p>This is <strong>not</strong> a passive account management role.<br>It is a <strong>hunter–expander role</strong> that requires urgency, executive presence, commercial rigor, AI business fluency, and strong character.</p> <p>You will:</p> <ul> <li>Expand existing enterprise customers into multi-department, multi-workflow, global relationships</li> <li>Own a select set of <strong>high-quality new logos</strong> and hunt them aggressively</li> <li>Lead executive-level conversations around <strong>AI value, governance, ROI, and outcomes</strong><strong><br></strong></li> <li>Operate as a strategic revenue owner in close partnership with Field Delivery Engineers (FDE), Customer AI Engineers, Product, Marketing, and RevOps<br><br></li> </ul> <p>This role directly drives <strong>NRR, expansion ARR, and Smartcat’s path to $100M+ ARR</strong>.</p> <h2><strong>Core Responsibilities</strong></h2> <h2><strong>1. Expansion Revenue Ownership & Selective New Logo Hunting</strong></h2> <ul> <li>Own <strong>Expansion ARR and NRR</strong> across a defined portfolio of enterprise accounts</li> <li>Proactively identify and pursue:</li> <ul> <li>Upsell and cross-sell opportunities</li> <li>Package expansion and agent capability expansion</li> <li>New workflows, departments, business units, and geographies</li> </ul> <li>Own a <strong>select number of new enterprise logos</strong> where Smartcat sees long-term, durable ARR potential</li> <li>Build and execute a clear <strong>plan and path to multi-million ARR</strong> per account cluster</li> <li>Treat accounts as <strong>businesses</strong>, not books of business</li> </ul> <p>This role requires urgency. We do not wait years for deals to happen.</p> <h2><strong>2. True Enterprise Hunter Mentality</strong></h2> <p>You must be comfortable:</p> <ul> <li>Getting <strong>out of coaches and low-level users</strong><strong><br></strong></li> <li>Navigating complex enterprise organizations to reach real decision-makers</li> <li>Building multi-threaded relationships across:</li> <ul> <li>Business leaders</li> <li>Technical stakeholders</li> <li>Finance and procurement</li> <li>VP, SVP, and C-level executives</li> </ul> <li>Creating momentum where none exists<br><br></li> </ul> <p>This is not a caretaker role.<br>It is a <strong>hunter role inside enterprise whitespace</strong>.</p> <h2><strong>3. Executive-Level Commercial & Financial Acumen</strong></h2> <p>You are expected to:</p> <ul> <li>Read and understand:</li> <ul> <li>Balance sheets</li> <li>Budget ownership and buying power</li> <li>Enterprise buying centers</li> </ul> <li>Build <strong>custom commercial proposals</strong> tied to:</li> <ul> <li>Business impact</li> <li>ROI and value realization</li> <li>Productivity, cost reduction, and risk mitigation</li> </ul> <li>Lead executive negotiations and stakeholder alignment</li> <li>Confidently run high-stakes conversations with senior executives across global organizations</li> </ul> <p>You sell <strong>outcomes and impact</strong>, not SKUs.</p> <h2><strong>4. Procurement & Enterprise Deal Mastery</strong></h2> <p>You must be highly comfortable:</p> <ul> <li>Leading deals through:</li> <ul> <li>Procurement</li> <li>Legal</li> <li>Security</li> <li>AI, data, and governance reviews</li> </ul> <li>Navigating centralized and regional buying committees</li> <li>Managing pricing, discounting, and contract negotiations</li> <li>Holding the line on value rather than defaulting to discounting</li> <li>Controlling the deal process — not being controlled by it</li> </ul> <h2><strong>5. Multi-Method Enterprise Selling Fluency</strong></h2> <p>You are expected to be fluent across modern enterprise sales approaches, including:</p> <ul> <li>Challenger</li> <li>Value-based selling</li> <li>MEDDPICC-driven qualification</li> <li>Consultative and executive narrative selling</li> </ul> <p>No single framework is followed dogmatically.<br>You must apply the <strong>right approach for the buyer, the moment, and the deal</strong>.</p> <h2><strong>6. AI, Governance & Business Outcomes Fluency</strong></h2> <p>This is a <strong>hard requirement</strong>.</p> <p>You must be comfortable leading executive conversations about:</p> <ul> <li>The <strong>business value of AI</strong><strong><br></strong></li> <li>AI impact on:</li> <ul> <li>Productivity</li> <li>Speed-to-market</li> <li>Cost efficiency</li> <li>Risk mitigation</li> </ul> <li>AI governance, trust, and responsible use</li> <li>Human-in-the-loop models and quality assurance</li> <li>Translating Smartcat’s agentic platform and Multi-Agent Systems into <strong>measurable ROI</strong><strong><br></strong></li> </ul> <p>You are not required to be technical-first, but you must be <strong>business-first and outcomes-driven</strong>.</p> <h2><strong>7. Strategic + Urgent Execution Balance</strong></h2> <p>We expect someone who:</p> <ul> <li>Is strategic <strong>and</strong> fast-moving</li> <li>Avoids analysis paralysis</li> <li>Maintains quarter-by-quarter execution discipline</li> <li>Does not hide behind long-term strategy to avoid closing deals</li> </ul> <p>If you are “too strategic to close,” you will not succeed here.</p> <h2><strong>8. Cross-Functional Leadership & Delivery Partnership</strong></h2> <p>You will work closely with:</p> <ul> <li>Forward Deployed Engineers (FDE)</li> <li>Customer AI Engineers</li> <li>Product and Solutions teams</li> <li>Marketing and Revenue Operations</li> </ul> <p>You must be comfortable:</p> <ul> <li>Collaborating deeply on scoped expansions</li> <li>Ensuring complexity is sold correctly</li> <li>Co-owning outcomes through delivery</li> <li>Escalating early and intelligently</li> </ul> <p>There is no throwing work over the fence.</p> <h2><strong>9. Character, Humility & Operating Standards (Non-Negotiable)</strong></h2> <p>This role requires <strong>elite performance with elite character</strong>.</p> <p>We explicitly hire for the principles of an <strong>Ideal Team Player</strong>, with special emphasis on <strong>humility as a force multiplier</strong>.</p> <h3><strong>Humility Is a Requirement</strong></h3> <p>At Smartcat, humility is not weakness.<br><strong>Humility is power under control.</strong></p> <p>We expect people who are:</p> <ul> <li>Confident without ego</li> <li>Secure enough to invite challenge</li> <li>Willing to be wrong, learn fast, and adapt</li> <li>Quick to share credit and slow to assign blame</li> <li>Focused on outcomes over personal recognition</li> </ul> <p>High-ego, lone-wolf behavior will not succeed here — regardless of past revenue.</p> <h3><strong>Hungry, Smart, and Humble — In Balance</strong></h3> <ul> <li><strong>Hungry:</strong> Relentless about results, ownership, and momentum</li> <li><strong>Smart:</strong> High emotional intelligence and organizational judgment</li> <li><strong>Humble:</strong> Coachable, collaborative, and grounded</li> </ul> <p>Being hungry without humility creates chaos.<br>Being smart without humility creates friction.<br>This role requires <strong>all three</strong>.</p> <h2><strong>10. Comfort Delivering Uncomfortable Truth</strong></h2> <p>This role requires <strong>adult, high-integrity communication</strong>.</p> <p>You must be comfortable:</p> <p>👉 Delivering uncomfortable truth <strong>internally and externally</strong></p> <p>That includes:</p> <ul> <li>Challenging customers when value is at risk</li> <li>Calling deal risk early</li> <li>Disqualifying weak opportunities</li> <li>Pushing back on misaligned scope or expectations</li> <li>Speaking up with data and conviction</li> </ul> <p>We value <strong>truth over harmony</strong> and <strong>accuracy over optimism</strong>.</p> <h2><strong>11. Forecast Rigor & Revenue Ownership</strong></h2> <p>Forecasting is not reporting — it is <strong>ownership</strong>.</p> <p>In this role:</p> <ul> <li>You own your forecast</li> <li>You call it straight</li> <li>You surface risk early</li> <li>You do not sandbag</li> <li>You do not hero-forecast</li> </ul> <p>We operate as one team:</p> <ul> <li>You bring rigor, judgment, and clarity</li> <li>Leadership brings coaching, support, and execution alignment</li> <li>Together, we drive outcomes</li> </ul> <p>Forecast integrity is table stakes.</p> <h2><strong>Proof, References & Hiring Bar</strong></h2> <p>This is a <strong>Tier-1, board-level role</strong>.</p> <ul> <li>Quotas and performance history will be validated</li> <li>References are required and will be checked</li> <li>We evaluate <strong>patterns over time</strong>, not one-off wins</li> <li>We look for sustained performance, learning from losses, and ownership across roles</li> </ul> <p>This is not a short-term hire. It is a long-term investment.</p> <h2><strong>Leadership & The Business Bet</strong></h2> <p>Smartcat is making a <strong>real business bet</strong> on this role.</p> <p>In return, we provide:</p> <ul> <li>Direct access to leadership</li> <li>Hands-on coaching from a CRO who previously scaled a company to <strong>$150M+ ARR and a successful exit</strong><strong><br></strong></li> <li>Deep cross-functional support across Product, FDE, CX, Marketing, and RevOps</li> <li>Clear executive sponsorship and alignment</li> </ul> <p>Leadership leads from the front. Coaching is real.</p> <h2><strong>Who This Role Is </strong><strong><em>Not</em></strong><strong> For</strong></h2> <ul> <li>Passive account managers</li> <li>SKU or price-book sellers</li> <li>Reps uncomfortable with executives or procurement</li> <li>Ego-driven lone wolves</li> <li>“Wait-and-see” strategists</li> <li>Anyone seeking comfort over accountability</li> </ul><div class="content-conclusion"><h2><span style="color: rgb(106, 30, 242);"><strong>Why joining Smartcat might be your best move so far</strong></span></h2> <ul> <li><strong>A global, connected team</strong><strong><br></strong> We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.</li> <li><strong>Be part of an AI Native Organization</strong><strong><br></strong>We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.</li> <li><strong>Innovating a $100 Billion industry</strong><strong><br></strong>Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.</li> <li><strong>Join the rocketship to scale-up 10x and beyond together</strong><strong><br></strong> We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. </li> <li><strong><a href="https://www.smartcat.com/culture-code/">Smartcat Culture Code</a>: Where Diversity Meets High Performance</strong><strong><br></strong>At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.      <img style="max-width: 100%;" src="https://drive.google.com/file/d/1VFT6aHum-CSr6v2qwKEebVPYd65mkFBq/view?usp=drive_link" alt=""><img style="max-width: 100%;" src="https://drive.google.com/file/d/1oIDAbhiabQtlYfryQnnOiyLlC4sddVwl/view?usp=drive_link" alt=""><img style="max-width: 100%;" src="https://drive.google.com/file/d/1oIDAbhiabQtlYfryQnnOiyLlC4sddVwl/view?usp=drive_link" alt=""><img style="max-width: 100%;" src="2025BPTW_GeneralBadge_FullColor (1).png" alt=""></li> </ul> <p> </p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...