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Junior Customer Insight Analyst

May 1, 2026

Overview With a rapidly growing loyalty programme and constant drive to deliver personalised customer experiences across all retail channels, Space NK is looking for a Junior Customer Insight Analyst on a 12-month Fixed Term Contract basis. This is a fantastic opportunity for someone with limited industry or placement experience looking to progress their career as an Analyst in the thriving beauty retail sector. Main Duties And Responsibilities Generate insights and recommend actions that help to retain our customers Ownership of campaign reporting for data sharing programme Work closely with the Senior Customer Insight Analyst to deliver action-orientated insights to the business and our brand partners within the data sharing programme Analysis of our CRM campaigns across all marketing channels including the post campaign analysis to ensure ROI on activity Continuously improve existing reporting methods within the Space NK business using data visualisation and advanced techniques in SQL, Microsoft Excel and the provision of QlikSense dashboards Present engaging insights and recommendations to all levels of the business Experience Required A degree in Mathematics, Computer Science, Statistics, Economics or related field Previous analytical experience gained either through a degree placement or other analytical role desired Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information Strong IT and analytical software skills, with advanced knowledge of Excel (pivot tables, VLOOKUPs, Index match etc.) Experience of programming languages, ideally SQL Experience of using data visualisation software is preferable but not essential (e.g. Qlik Sense, Tableau) Strong presentation skills and experience in generating and sharing meaningful customer insights across business categories and to multiple stakeholders to drive business decisions and trading plans Personal Attributes A curious, analytical, problem-solving mindset, able to quickly make sense of a complex data environment involving multiple brands and territories. Great technical knowledge with the ability to pick up working with new platforms is essential A clear, concise communicator with confidence to present and influence stakeholders Present your analysis in a way that is accessible for both technical and non-technical audiences, providing valuable insights to inform business decisions The ability to focus on the detail, but also grasp the bigger picture Versatile with the ability to apply a broad skill-set to a range of applications A solid understanding of the drivers behind retail and e-commerce businesses and the core values within a luxury brand Proactive with a ‘can do’ attitude High level of numeracy and attention to detail Excellent personal and organisational skills Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. Space NK are an equal opportunities employer. How We Will Use Your Information We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Please note that our current system does not use an automated filtering system. All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months. This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information. #J-18808-Ljbffr Salary: GBP 25000 - 32000 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...