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IT Support Engineer

May 4, 2026

This a Full Remote job, the offer is available from: Romania

About Us_
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

// At Masabi, we build the technology that powers some of the world’s largest transit systems, and that starts with making sure our own people have a seamless, secure, and reliable tech experience.

As an IT Support Engineer, you’ll be the backbone of day-to-day IT operations across a remote first, global team. You’ll keep things running smoothly, solve problems before they escalate, and make it easy for people to do their best work wherever they are.

This is a hands-on, high-impact role where you’ll balance responsiveness with continuous improvement. You won’t just fix issues, you’ll spot patterns, improve processes and help shape how IT support evolves at Masabi.

Location_

// This role is only available for candidates based in Romania in a fully remote model

Responsibilities_

Provide day-to-day IT support across the business, resolving issues across hardware, software, and access
Manage and prioritise incoming requests via Slack, Jira, and other channels, ensuring a smooth and responsive support experience
Act as an escalation point for more complex or unresolved technical issues
Set up and manage user accounts, access, and permissions across core systems (e.g. Google Workspace and SaaS tools)
Support onboarding and offboarding processes in partnership with People Operations, ensuring a seamless and secure experience
Administer and maintain core internal systems, including SaaS tools and identity management
Manage company devices and IT inventory, including provisioning, tracking, and lifecycle management
Work closely with Finance on software licensing, renewals, and cost tracking
Act as a key point of contact for IT suppliers (e.g. Atlassian, LastPass, JetBrains), managing relationships and resolving issues
Maintain and improve IT documentation, internal guides, and self-service resources
Partner with the Security team to support compliance activities and internal controls
Support a globally distributed team across multiple time zones, adapting to different needs and working styles

About You_

Experience in an IT support or helpdesk role within a modern, SaaS-driven environment
Strong troubleshooting skills across Mac and Windows , and general exposure to SaaS tools and end-user devices
You actively explore and apply AI tools in your day-to-day work, using LLMs to troubleshoot, research, and automate and you naturally bring others along on that journey
Experience administering tools like Google Workspace (or similar identity platforms)
A proactive, service-oriented mindset, you care about the user experience, not just closing tickets
Exceptional verbal and written communication skills in English, with the ability to document processes meticulously
Happy to work independently in a remote, distributed team

Nice To Have_

Experience with Jira Service Management or similar ticketing tools
Familiarity with MDM tools (e.g. Intune or similar)
Exposure to security and compliance frameworks (e.g. SOC2, ISO27001)
Experience managing SaaS vendors and licensing
Basic scripting skills (e.g. Bash, PowerShell)

Some Of Our Benefits_

25 days holiday per year plus the Christmas Shutdown (another 3 days)
Premium medical care via Regina Maria
Mental health support
Menopause support
Regular social gatherings with a monthly allowance for each employee
Up to €1000 training budget per year
€200 to spend on your home office
Choice of workstation

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?

This offer from "Masabi" has been enriched by Jobgether.com and got a 78% flex score.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...