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Investigator II

April 30, 2026

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds. About the RoleThis position is accountable for analytical and investigative activities (external and internal) related to claims, enrollment, accounting and other operations to detect, receive and review suspected fraud and to complete cases with all information and analysis for resolution. This is a senior level investigator expected to conduct and resolve investigations and manage their case load with limited management/supervisor oversight.What You'll Do<ul><li>Detects fraudulent activities by subscribers, providers, groups, employees and other parties.</li><li>Decides the most efficient and effective method of investigation appropriate for each individual case.</li><li>Prepares and documents fraud cases, assembling evidence for potential prosecution or civil litigation.</li><li>Provides evidence and/or testifies in cases where law enforcement agencies pursue prosecution.</li><li>Personally handles field investigation work; and coordinates efforts with law enforcement state agencies and claims stakeholders.</li><li>Represents the Company in conducting complex and potentially multi-million dollar settlement negotiations with attorneys and/or other responsible parties (representing providers, enrolled groups and individual subscribers).</li><li>Serves as Company's representative in testifying in legal proceedings as required in fraud cases.</li><li>Up to date and Knowledgeable about all applicable fraud statutes; Local, state and federal to ensure duties and assignments are carried out within the requirement of applicable law and local office expectations.</li><li>Additional personal and professional attributes that are critical to successful performance:</li></ul>What You BringEducation/Experience:<ul><li>Bachelors Degree Required</li><li>Minimum 2 yrs claims, customer service or relevant law enforcement experience required.</li><li>ITS/Blue Card knowledge preferred</li></ul> Additional licensing, certifications, registrations:<ul><li>AHFI, CFE, or CPC certifications preferred</li><li>Prefers licensing in medical field.</li><li>Will consider advanced degree in lieu of certification.</li></ul>Knowledge:<ul><li>Requires in depth knowledge of health insurance operations (i.e. claims, enrollment, underwriting, etc.)</li><li>Prefers working knowledge of NJ Criminal and Civil Law relative to health insurance fraud.</li><li>Prefers working knowledge of investigative process</li></ul> Skills and Abilities:<ul><li>Requires excellent verbal and written communication skills.</li><li>Requires the ability to effectively handle and defuse confrontational situations.</li><li>Requires demonstrated ability in MS Office applications, in particular Excel and Access.</li><li>Requires strong organizational skills.</li><li>Requires demonstrated ability to conduct interviews/interrogations.</li><li>Requires the ability to create and interpret databases using multiple software applications.</li></ul>Why Horizon?At Horizon, you’ll do meaningful work that directly improves lives—while being supported by a mission‑driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!Salary Range:$63,000 - $84,420This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:<ul><li>Comprehensive health benefits (Medical/Dental/Vision)</li><li>Retirement Plans</li><li>Generous PTO</li><li>Incentive Plans</li><li>Wellness Programs</li><li>Paid Volunteer Time Off</li><li>Tuition Reimbursement</li></ul>Disclaimer:Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job. Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...