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Internal Communications Officer

May 1, 2026

Are you a creative and ambitious Communications professional, seeking a new opportunity? If so, we’re seeking a Colleague Communications Officer to join our team and help drive the delivery of our colleague communications strategy. We’re on a journey to embed our Midland Heart Mindset with colleagues and the delivery of our Corporate Plan, where our whole focus is to put tenants at the heart of what we do. Working closely with the Colleague Communications Manager, you will creatively and proactively deliver an established high-profile calendar of internal communications campaigns and events that embed the Midland Heart Mindset and improve the way we all work. As a key member of our well-respected, high-performing team, your responsibilities will include but are not limited to: Planning and delivering effective colleague communications in line with our strategy, values, and business objectives, including our annual employee engagement survey and associated action plans. Supporting the wider team to build and deliver timely communication and engagement plans for core business projects. Working with stakeholders to understand the needs of a diverse staff base and translating those needs into effective plans to increase engagement. Acting as the key point of contact for our central channels—\"including the Intranet, eNews, and Managers’ Briefings—\" ensuring they are updated with high-quality, motivating content. Proactively sourcing and producing compelling content, including blogs, news articles, and corporate updates. Providing clear advice and guidance to staff on the use of our corporate branding and identity. What we’re looking for? To be successful in this role, you’ll have: A Qualification in Internal Communications or experience in delivering internal communications and engagement activity within a professional environment. Strong writing skills with the ability to produce high-quality content for a variety of digital and traditional channels. The ability to work with a broad range of stakeholders to drive projects forward. A proactive approach to problem-solving and a keen eye for detail regarding branding and corporate identity. Working with Midland Heart Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days a week (on average). Who are Midland Heart? We’re one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category. Interested? Applying is easy — simply register on our candidate portal and upload a CV and Covering Letter that shows us you have what it takes to make a success of the role. We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need. #J-18808-Ljbffr Salary: GBP 30000 - 40000 per year

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...