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GUEST RELATIONS REPRESENTATIVE - SUMMER TEMP

April 30, 2026

Job DetailsJob Location: Global Leadership Network - South Barrington, IL 60010Position Type: TemporaryEducation Level: Not SpecifiedSalary Range: $16.00 - $16.00 HourlyTravel Percentage: No TravelJob Shift: DayJob Category: Nonprofit - Social ServicesTemporary Guest Relations Representative Purpose: To serve as a first touch point for guests who have questions and need assistance in problem-resolution. Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support. This role reports to the Customer Service Manager. Job duration: July 27th - August 7, 2026. Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois. We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ. We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches. Our flagship event is The Global Leadership Summit is attended by 60,000+ leaders in 400 sites (primarily churches) throughout the United States. The Summit is translated into 50+ languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April. Remote Work Schedule: This position currently has a remote schedule which includes working at home Monday through Friday. Job Status: Temporary (July 27 – August 7), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime) Position Team: Service Engagement Team Reports to: Customer Service Manager Pay Rate for this temporary 40 hours per week position is $16 p/hr. Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act). Time off may be subject to black-out dates during GLS peak season and subject to manager approval. Primary Responsibilities: Serve as a front-line ambassador of our brand for guests who have questions or need help in regard to registration for the GLS or are having system issues. Interact with guests on a continual basis daily in responding to tickets and e-mails Help to problem solve issues a guest may be experiencing. Be familiar with our website to best direct our guests to best navigate their needs online Secondary Responsibilities: Complete other duties as assigned by the position’s manager. QualificationsEssential Job Knowledge / Job Requirements: A vital relationship with Jesus Christ as Lord and Savior. An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity. Encouraging, positive, hospitable & team-oriented with a willingness to serve as needed Fluency in Microsoft Office products & fluency in technology High attention to detail & accuracy of data entry Comfortable engaging with guests of all personality types through email & chat Ability to multi-task while under pressure & remain calm; problem-solver Ability to exercise independent judgement and discretion in interpreting and applying established policies and procedures while exercising grace Self-starter who is dependable & reliable with a quick response time Organizational Values: Excellence – We bring our best into everything we do, knowing that this honors God. Authenticity – We seek to be real and honest, and encourage others to do the same. Collaboration – We set aside personal preferences to reach those who do not yet know Jesus. Humility – We are flexible, responsible, and respectful of others. Leadership Behaviors – How we behave: Pray about everything Build relationships with God and others Live a spiritually yielded life Never stop learning Work with a spirit of intensity Recognize that life change is a process Allocate resources strategically Possess a winning attitude Intercept entropy at its earliest stages Communicate truth with grace

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...