Group Product Manager – Payments, Fraud

Job Description:

  • Responsible for setting strategy, leading teams, and delivering outcomes across in-person and digital payment experiences, fraud prevention, and risk management
  • Own outcomes across conversion, trust, fraud loss, and payment cost efficiency—balancing customer experience with cost optimization, risk and regulatory requirements
  • Enable the delivery of product experiences rooted in lean product management principles and human-centered design principles that support strategic priorities
  • Provide direct oversight in the organization and delivery of high-quality products while balancing people management and opportunities for development
  • Lead a team of Product Managers within the Payments & Fraud portfolio and are accountable for defining, organizing, and communicating a cohesive strategy aligned to business growth, trust, and conversion
  • Serve as a trusted partner to senior and c-suite leaders on payment and fraud direction and considerations
  • Identify and mitigate dependencies and risks across Engineering, Security, Finance, Legal, Store Operations, and vendors
  • Manage up to six product managers working across two or three product domains within a given portfolio
  • Create a transparent “trust dashboard” and regular readouts that make tradeoffs explicit and align teams on friction vs. risk decisions

Requirements:

  • 7+ years of experience in Payments and/or Fraud, including ownership of outcomes in a scaled consumer business (retail, marketplace, fintech, or high-volume ecommerce)
  • 5+ year of Product Management experiences
  • 3+ years of people management and leadership (full time employees, not contractors)
  • Advanced knowledge and application of lean product management practices
  • Advanced knowledge and application of human-centered design practices
  • Advanced application of Scrum and Agile methodologies with application in a Product Model environment
  • Experience managing the product lifecycle
  • Experience managing a software development lifecycle
  • Ability to balance business objectives and customer needs
  • Success in defining a cohesive product vision, strategies and roadmap
  • Success in defining short- and long-term strategies, visions and launching excellent products
  • Can effectively provide decision making as a service to drive alignment on priorities and goals
  • Advanced level and application of prioritization frameworks
  • Proven ability to influence cross-functional teams and senior leadership without formal authority
  • Effective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groups
  • Ability to cross-functionally organize, motivate and mobilize teams towards working on a common goal
  • Expert written and verbal comm skills that result in effective relationship building as well as alignment across stakeholders and other tech partners
  • Experience coaching teammates on complex product frameworks, concepts or methodologies
  • Previous management experience for a team of product managers
  • Experience with managing third party vendors and contract negotiations
  • High organizational agility
  • Curious attitude and desire to learn.

Benefits:

  • Generous suite of benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
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