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Field Service Engineer (Transfusion Service Ambassador) (Norcross, GA)

April 30, 2026

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Field Service Engineer (Transfusion Service Ambassador)Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:<ul><li>Career development with an international company where you can grow the career you dream of.</li><li>Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year</li><li>An excellent retirement savings plan with high employer contribution</li><li>Tuition reimbursement, the <a href="https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html" target="_blank">Freedom 2 Save</a> student debt program and <a href="https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html" target="_blank">FreeU</a> education benefit - an affordable and convenient path to getting a bachelor’s degree.</li><li>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>The Opportunity <ul><li>This position is a remote position</li><li>Qualified candidates must currently live in the Norcross, GA area</li><li>Travel up towards 50%</li></ul>What You’ll Work On<ul><li>Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion. </li><li>Act as trusted partner to existing customers.</li><li>Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).</li><li>Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve. Coordinate order; delivery; and billing.</li><li>Responsible for implementing and maintaining the effectiveness of the quality system.</li></ul>RETENTION RATE:<ul><li>Ensure instrument analytical turnaround time (uptime/repair/maintenance)</li><li>Conduct customer business review (KPI reviews)</li><li>Manage customer relationship and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes)</li><li>Identify customer training requirements</li><li>Coach customers and share knowledge (education)</li><li>Identify and resolve customer pain points (troubleshooting)</li><li>Replenish and control inventory</li><li>Build image and brand in eyes of customer</li><li>“Sell” or reinforce Abbott’s total solution value offering</li><li>Collect and transmit VOC (Voice of Customer)</li></ul>ANALYTICAL TURN AROUND TIME: <ul><li>Assay availability and performance</li><li>Instrument installation & commissioning</li><li>First line level service/fixes</li><li>TSBs – hardware & software upgrades</li><li>Proactive monitoring and communication via Abbott Link</li><li>Escalation & support</li><li>Customer inventory</li></ul>SYSTEMS & TOOL MANAGEMENT: <ul><li>CMS Next tickets (opening & closing)</li><li>Aforce use and maintenance (CRM)</li><li>Paris (reports)</li></ul>Accountability:<ul><li>Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management. Will interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is a very visible and will influence customer purchase decisions.</li><li>Makes decision on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US. Considers financial and customer implications as part of decision making.</li><li>Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns</li><li>Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintains customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.</li></ul>Required Qualifications<ul><li>Bachelor’s degree or equivalent relevant experience required</li><li>Two to four years’ experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products</li><li>Experience providing technical product application and/or hardware support</li><li>Experience interfacing with customers</li><li>Strong people management and communication skills</li><li>Trouble shooting/problem solving skills</li><li>Computer skills (word, excel, power point, internet savvy)</li><li>Shows ability to prioritize independently</li><li>Negotiation skills</li><li>Demonstrate sales skills</li><li>Commitment to customers</li><li>Service-minded</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred. </li></ul><a href="https://www.jobs.abbott/us/en" target="_blank">Apply Now</a>Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: <a href="http://www.abbottbenefits.com/pages/candidate.aspx" target="_blank">www.abbottbenefits.com</a>Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at <a href="http://www.abbott.com/" target="_blank">www.abbott.com</a>, on Facebook at <a href="http://www.facebook.com/Abbott" target="_blank">www.facebook.com/Abbott</a> and on Twitter @AbbottNews. The base pay for this position is $31.75 – $63.55 per hour. In specific locations, the pay range may vary from the range posted.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...