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Experienced Order Processor (Admin & Data Entry) – Work from Home Potential
At arenaflex, we're on a mission to revolutionize the way we approach interior design and installation. As a leading provider of interior solutions, we're committed to delivering exceptional customer experiences and unparalleled service. We're now seeking an experienced Order Processor to join our team, working from the comfort of your own home. If you're a detail-oriented individual with a passion for customer service, we want to hear from you! About arenaflex arenaflex is a dynamic and innovative company that's changing the face of interior design and installation. With a strong focus on customer satisfaction and employee development, we're creating a work environment that's both challenging and rewarding. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks. Job Summary As an Order Processor at arenaflex, you'll play a critical role in ensuring the smooth operation of our order processing system. You'll be responsible for receiving and processing incoming work orders, maintaining accurate records, and compiling reports. Your attention to detail and excellent communication skills will be essential in developing accurate and detailed orders that support successful installation. Primary Tasks & Responsibilities * Performs accurate and timely entry of customer selection into order processing system, calculating and entering initial pricing at the time of order creation. * Identifies and escalates gaps in company and customer ordering information with the appropriate level of urgency, researching shortages and providing accurate details of all shortage issues. * Monitors orders using system reports and communicates progress to leadership, proactively communicating to resolve discrepancies in up-front data preventing accurate or timely order entry. * Monitors and tracks customer orders to meet material lead times and ensure on-time delivery. * Maintains customer rituals regarding selection, billing back-up, and order acknowledgments. * Interacts with internal and external customers daily through clear and concise written and oral communication. * Reviews job cost data to ensure accurate recognition of revenue, entering job cost coding to reflect margin status. * Investigates and resolves job cost margin discrepancies. * Refers complex, unusual problems to supervisor. * Exercises some judgment in accordance with well-defined policies, procedures, and techniques, with regular review of output by a senior co-worker or supervisor. Education and Experience * Must be eighteen years of age * HS Diploma or GED required, with specialized skills training/certification may be required * 0-2 years of order entry and customer service experience preferred * Experience in a customer service or call center environment * SAP knowledge is a plus * Flooring or construction industry experience preferred * Experience using Microsoft Office (Word, Excel, and PowerPoint) Work Environment * Most of the time is spent sitting in a comfortable position, with frequent opportunity to move about * Located in a comfortable indoor area, with any unpleasant conditions being infrequent and not objectionable * Typically requires overnight travel less than 10% of the time Why Join arenaflex? * Competitive hourly rate of $18-$21 per hour * Work from home opportunities, with flexible scheduling to suit your needs * Collaborative and dynamic work environment, with opportunities for growth and development * Comprehensive benefits package, including medical, dental, and vision insurance * Generous paid time off, including vacation and sick leave * Opportunities for professional development and training * Recognition and rewards for outstanding performance Equal Opportunity Employer arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds, and are dedicated to creating a work environment that's inclusive and respectful of all employees. How to Apply If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job
