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Executive Customer Specialist

May 9, 2026

<p>The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO’s office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel.<span style="font-family: Arial, sans-serif;"> </span>Communication may be handled via phone, email, postal mail, or through Social Media platforms. </p><p>This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization. </p><p> </p><p><strong>What You’ll Do:</strong></p><ul style="list-style-type: disc;"><li>Utilize all resources materials to document and resolve customer inquiries </li><li>Communicate and follow up with customers to full resolution </li><li>Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries </li><li>Follow up in timely manner to ensure resolution was met and customer has been notified </li><li>Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL </li><li>Must be capable of multi-tasking </li><li>Must be a demonstrated self-starter </li><li>Cooperate with Management in maintaining goals and objectives </li><li>Criminal background check due to access of Personal Identifiable Data (PID) </li><li>For internal employees, all employees’ files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application </li></ul><p> </p><p><strong>What We’re Looking For:</strong></p><ul style="list-style-type: disc;"><li>High School Diploma or GED Required </li><li>Must have previous Call Center or Customer Relations experience (applicable to internal candidates) </li><li>Prior call center and customer service experience </li><li>Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates) </li><li>Well versed in both verbal and written communication skills; emphasis on written communication (test required) </li><li>Typing 30 wpm (test required) </li><li>Strong decision-making skills </li><li>Strong verbal communication skills </li><li>Must be able to work productively with minimal supervision </li><li>Must work well with others </li><li>Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks </li></ul><p> </p><p><i>This position starts at $19.00/hour commensurate of experience. </i></p><p><strong>What You’ll Get:</strong></p><ul style="list-style-type: disc;"><li>40% off any standard Hertz Rental<span style="font-family: Arial, sans-serif;">  </span><span> </span></li><li>Paid Time Off</li><li>Medical, Dental & Vision plan options</li><li>Retirement programs, including 401(k) employer matching.</li><li>Paid Parental Leave & Adoption Assistance</li><li>Employee Assistance Program for employees & family</li><li>Educational Reimbursement & Discounts</li><li>Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness</li><li>Perks & Discounts –Theme Park Tickets, Gym Discounts & more</li></ul> <br>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. <div> <div> </div> <b>US EEO STATEMENT</b> <div> At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. </div> <div> Individuals are encouraged to apply for positions because of the characteristics that make them unique. </div> <div> EOE, including disability/veteran </div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...