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Engagement Lead

April 29, 2026

About GliaGlia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.<h1>Overview</h1>As an Engagement Lead at Glia, you will build relationships with Glia’s largest prospective customers. You will advise these customers throughout the sales process as they explore how Glia can help with their transformation. Your expertise and advice will be key in building customer confidence that Glia will be their best partner. During implementation you will orchestrate the efforts of a project team composed of a diverse set of technical and project management-focused roles. You will keep the project team focused on delivering the strategic business results that the customer expects to gain through Glia.<h1>Responsibilities</h1><ul style="min-height:1.5em"><li>Pitch Glia implementation approach to select customers during sales motion and be viewed as a subject matter expert</li><li>Provide strategic insights and advice to customer executives throughout implementation and tightly coordinate handoffs with Account Executives and Customer Success Managers</li><li>Understand customer business objectives and how their implementation requirements support those business objectives</li><li>Communicates customer priorities to all Glia roles throughout implementation and holds team accountable to meeting priorities—roles may include, but are not limited to, launch manager, solution architect, conversation consultant, implementation engineer, account executive, and customer success manager</li><li>Influence and advise customer on change management and transformation initiatives tangential to the technical implementation of Glia</li><li>Provide expert advice to customers on Glia products and industry best practices</li><li>Accountable for successful E2E implementation of strategic customer projects—specifically the project should be on budget, on time and achieve customer ROI</li><li>Accountable for product adoption and subsequent renewal and expansion following the customer’s launch</li><li>Stay informed on industry trends and their impact on customers</li></ul><h1>Requirements</h1><ul style="min-height:1.5em"><li>10+ years of experience in professional services with several years leading large scale engagements</li><li>Experience cultivating and maintaining executive relationships</li><li>Strong team leadership skills drawing mostly from referent and expert power</li><li>Executive-level visual and oral communication skills with ability to adapt communication style from executives to project and technical teams</li><li>Experience conducting business transformation, change management, and program management in enterprise settings</li><li>Ability to travel 4-12 times per year</li><li>Bachelor's degree in Business, IT, or related field</li><li>Preferred: Advanced degree (e.g. MBA) in related field</li><li>Preferred: Experience with financial services, insurance, and any other high trust industries</li></ul>Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.The Glia Talent Acquisition team uses @<a target="_blank" rel="noopener noreferrer nofollow" href="http://glia.com">glia.com</a> and <a target="_blank" rel="noopener noreferrer nofollow" class="ixLDZYcumcilIxbNpiyQOyFvIFrYTMHVaDIjItPI " href="mailto:darina.danchenko@gliatalent.com">@</a><a target="_blank" rel="noopener noreferrer nofollow" href="http://gliatalent.com">gliatalent.com</a> email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.glia.com/eu-recruitment-privacy-notice">Recruitment Privacy Notice page</a> or contact our talent team via talent@glia.com

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...