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District Parts & Service Sr. Specialist (102865)

May 9, 2026

Legal Entity: American Honda Motor Co., Inc. Business Unit: BU Parts Service & Technical Department: DEP National P&S FieldDivision: DIV Service Work Location: Hoffman Estates, IL Zone Office Shift: 1st Workstyle: 100% Virtual Career Level: 4 Job Grade: Exempt-3 <div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="font-size:16px;word-wrap: break-word;"><h2 style="font-size: 1em; margin: 0px">Job Purpose</h2> </div><div>Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.</div></div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="font-size:16px;word-wrap: break-word;"><h2 style="font-size: 1em; margin: 0px">Key Accountabilities</h2> </div><div><ul><li>Achievement of assigned Parts sales objectives</li><li>Achievement of assigned Customer Satisfaction Respect For Time objectives</li><li>Achievement of oil change service time of <60 minutes Honda / <65 minutes Acura</li><li>Achievement of Overall Customer Satisfaction objectives</li><li>Achievement CPRO objective – 1.5% Increase</li><li>Achievement of Accessory sales objectives</li><li>Achievement Training Certification objectives</li><li>Achievement of assigned Recall Completion objectives</li></ul></div></div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="font-size:16px;word-wrap: break-word;"><h2 style="font-size: 1em; margin: 0px">Qualifications, Experience, and Skills</h2> </div><div><ul><li>Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work related experience</li><li>Minimum 5 years of auto parts and service wholesale and/or retail experience</li><li>Automotive service wholesale and/or retail experience strongly preferred</li><li>Knowledge of OEM automotive warranty policies and procedures preferred</li><li>Understanding of financial statements and accounting concepts</li><li>Demonstrated sales ability</li><li>Strong communication, analytical, business planning and organizational skills</li><li>Highly developed customer relations skills</li><li>Proficiency in MS Office applications (Word, Excel, and PowerPoint)</li><li>Familiarity with using web-based software and smartphone applications</li><li>This position requires frequent travel and possibility of relocation</li></ul></div></div></div>What differentiates Honda and makes us an employer of choice? Total Rewards:<ul><li>Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)</li><li>Regional Bonus (when applicable)</li><li>Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)</li><li>Paid time off, including vacation, holidays, shutdown</li><li>Company Paid Short-Term and Long-Term Disability </li><li>401K Plan with company match + additional contribution</li><li>Representative Vehicle</li><li>Relocation assistance (if eligible)</li></ul> Career Growth:<ul><li>Advancement Opportunities</li><li>Career Mobility </li><li>Education Reimbursement for Continued Learning</li><li>Training and Development Programs</li></ul> Additional Offerings:<ul><li>Lifestyle Account</li><li>Tuition Assistance & Student Loan Repayment</li><li>Childcare Reimbursement Account</li><li>Elder Care Support</li><li>Wellbeing Program</li><li>Community Service and Engagement Programs</li><li>Product Programs</li></ul> Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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