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Director of Product

May 2, 2026

About <a target="_blank" rel="noopener noreferrer nofollow" href="http://owner.com/">Owner.com</a>Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our visionWe’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.owner.com/c">Read our Series C memo here →</a> Our tractionSince 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our teamOur team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for youOwner is building the AI-first restaurant profit suite. Rather than a series of tool you have to learn and operate - we are the self-driving platform for success. You will lead all the restaurant facing product teams spanning POS, Payments, Mobile, Web, and AI-powered agent services, setting a unified strategy that drives revenue growth, operational excellence, and best-in-class guest experiences for thousands of restaurants and millions of diners.The Impact you will have<ul style="min-height:1.5em"><li>Set clear multi‑year product visions and roadmaps, balancing near‑term wins with durable platform bets.</li><li>Deliver reliable, intuitive experiences across in‑store and online workflows so operators move faster and guests have a consistently excellent experience.</li><li>Establish measurable goals and operating rhythms that tie team work to business outcomes like conversion, speed of service, retention, and revenue.</li><li>Drive rigorous discovery and fast, high‑quality delivery, ensuring launches are well‑tested, clearly communicated, and easy to adopt.</li><li>Strengthen product quality bars for performance, accessibility, and usability across web, app, and in‑store surfaces.</li><li>Build and mentor a small portfolio of PM teams, up-leveling product sense, decision quality, and cross‑functional collaboration.</li></ul>Who you’ll work with<ul style="min-height:1.5em"><li>Design and Engineering partners to ship polished, resilient flows across web dashboard, in‑store POS, and payments touchpoints.</li><li>Data and BizOps to size opportunities, define KPIs, and attribute impact across conversion, speed of service, reliability, and revenue.</li><li>Customer‑facing teams in Launch, Success, and Support to bring field insights into the roadmap and ensure clean rollouts and enablement.</li><li>Go‑to‑market partners to position capabilities clearly and communicate value to prospects and customers.</li><li>Adjacent product areas to ensure the end‑to‑end guest and operator journey is cohesive and scalable.</li></ul>What we're looking for<ul style="min-height:1.5em"><li>10+ Years Product Management Experience with 3+ years leading product managers or product teams</li><li>Director‑level product leadership with a track record of setting vision, driving outcomes, and scaling healthy teams.</li><li>Ability to get things done at scale: repeated examples of shipping high‑quality products that improved core business metrics.</li><li>Excellent product sense: sharp judgment on where to invent versus simplify, with a high bar for usability, performance, and accessibility.</li><li>Deep customer empathy: strong qualitative research chops that translate into crisp priorities and thoughtful tradeoffs.</li><li>Strong data fluency: defines clear KPIs, integrates quantitative and qualitative signals, and updates conviction quickly.</li><li>Clear, structured communication that drives alignment across levels and functions.</li><li>Technical depth to engage on architecture, integrations, reliability, and constraints.</li><li>Experience in restaurant or retail operations, including mission-critical, in-store workflows</li><li>Familiarity with POS ecosystems, hardware-plus-software products, or offline-tolerant systems</li><li>Background in payments or fintech, including onboarding, reconciliation, disputes, or financial reporting</li></ul>Pay and Benefits<ul style="min-height:1.5em"><li>The estimated base salary range for this role is $270K-$310K, depending on experience and location. The offer also includes a a generous pre-IPO equity package.</li><li>Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!</li></ul> Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...