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Customer Support Engineer

May 1, 2026

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone,<a target="_blank" rel="noopener noreferrer nofollow" href="https://oscilar.com/careers"> </a>this is your place.Why Join Us?<ul style="min-height:1.5em"><li>Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.</li><li>Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.</li><li>Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.</li></ul><h2>Role Overview</h2>We’re hiring an experienced Sales Engineer to join our pre-sales organization.This is a high-impact, customer-facing technical role where you will partner closely with Account Executives to drive complex sales cycles. You’ll own the “how” behind the platform — translating technical capabilities into real business outcomes for customers.You’ll work directly with prospects and customers to understand their risk workflows, design solutions, and demonstrate how Oscilar replaces fragmented systems with a unified decisioning layer.<h2>What You’ll Do</h2><ul style="min-height:1.5em"><li>Become a deep expert in Oscilar’s platform, architecture, and use cases across fraud, credit, and compliance</li><li>Partner with AEs to run technical sales cycles end-to-end</li><li>Lead discovery sessions to understand customer workflows, pain points, and decision logic</li><li>Deliver tailored demos and technical presentations that clearly map to customer needs</li><li>Design and execute proof of concepts (POCs) and value validations</li><li>Translate complex technical concepts into clear, compelling narratives for both technical and non-technical stakeholders</li><li>Act as the bridge between Sales, Product, and Engineering, surfacing customer feedback and influencing roadmap</li><li>Support deal strategy by identifying risks, blockers, and technical win themes</li></ul><h2>What You’ll Bring</h2><ul style="min-height:1.5em"><li>4+ years in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles</li><li>Experience working with enterprise or mid-market customers in SaaS, fintech, or infrastructure platforms</li><li>Strong understanding of APIs, data workflows, and system integrations</li><li>Ability to navigate both technical and business conversations with credibility</li><li>Proven ability to influence stakeholders and drive technical wins in complex sales cycles</li><li>Clear and structured communicator — able to simplify complex ideas without losing depth</li><li>High ownership mindset with strong problem-solving instincts</li></ul><h2>Preferred Qualifications</h2><ul style="min-height:1.5em"><li>Background in fraud, risk, AML, or financial systems</li><li>Experience with SQL, Python, or debugging integrations</li><li>Familiarity with decisioning systems, rule engines, or AI/ML platforms</li><li>Exposure to use cases like:<ul style="min-height:1.5em"><li>Fraud detection</li><li>Credit underwriting</li><li>KYC / onboarding</li></ul></li><li>Experience working in fast-paced, high-growth startups</li></ul>Benefits and Other Perks:<ul style="min-height:1.5em"><li>Compensation: Competitive salary and equity packages</li><li>Health: 100% employer-covered medical, dental, and vision for you and your dependents (U.S.).</li><li>Balance: Unlimited PTO policy.</li><li>Culture: Family-friendly environment with regular team events and offsites.</li><li>Development: Accelerated professional growth alongside industry leaders.</li><li>Impact: Make the digital economy safer by protecting online transactions.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...