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Customer Success Manager

April 30, 2026

<div class="content-intro">DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos.</div>Customer Success Manager DataHub — US Remote (Pacific Time Zone) The role You'll join a small, high-impact Customer Success team responsible for driving adoption and long-term value across a portfolio of enterprise accounts. Your job is to make sure customers don't just get DataHub up and running — they actually use it, love it, and expand it across their organization. You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through their adoption progress the next. What you'll do <ul> <li>Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion</li> <li>Partner with customers to build adoption plans grounded in their specific goals and data maturity</li> <li>Help customers through initial setup, configuration questions, and common troubleshooting scenarios</li> <li>Translate adoption progress and business value into clear narratives for executive stakeholders</li> <li>Identify at-risk accounts early, understand the root cause, and get things back on track</li> <li>Collaborate with Product and Engineering to share customer feedback and influence the roadmap</li> <li>Build repeatable playbooks and resources that help the CS team scale</li> </ul> What you'll bring: Required <ul> <li>Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it</li> <li>Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role</li> <li>Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)</li> <li>Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room</li> <li>Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions</li> </ul> Nice to have <ul> <li>Familiarity with data governance, data cataloging, or metadata management more broadly</li> <li>Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do</li> <li>Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS</li> <li>Previous startup or consulting experience</li> </ul> Where you'll be based: This role is open to candidates based in the Pacific Time Zone (US). We work across multiple time zones globally, and PT coverage is essential for this position. The role is fully remote. <h2>Why join us</h2> DataHub is at a rare inflection point: we've achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years — and we're leading the way. By joining our team, you'll: <ul> <li>Tackle high-impact challenges at the heart of enterprise AI infrastructure</li> <li>Work with customers shaping how the world's leading organizations govern and discover their data</li> <li>Collaborate with a high-caliber team who've scaled some of the most influential data tools in the world</li> <li>Have a direct influence on the CS function and the customer experience as we scale</li> </ul><div class="content-conclusion"><h2>Benefits and Perks</h2> We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth. Competitive compensation We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it. Equity for everyone Every team member receives an ownership stake in the company. When we grow, you grow with us. Remote Work All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid. Location flexibility Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time. Comprehensive health coverage Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents. Flexible savings accounts We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs. Support for every path to parenthood Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure. Time off that works for you We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life. <h2>Why Join Us</h2> DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way. By joining our team, you’ll: <ul> <li>Tackle high-impact challenges at the heart of enterprise AI infrastructure</li> <li>Ship production systems that power real-world use cases at global scale</li> <li>Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world</li> <li>Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more</li> </ul> If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...