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Customer Success Consultant

April 30, 2026

<div> <img style="max-width: 100%;" src="https://info.rfsmart.com/hubfs/EVP/EVP%20statement.png" alt="" width="640"> Customer Success Consultant; RF-SMART for NetSuite <h3 style="text-align: center;">US East, US West, or Distributed-US</h3> We exist to transform our customers and change lives Who We’re Looking For Are you ready to take on a dynamic role where you can make a real impact? As a Business Analyst/Warehouse Consultant at RF-SMART, you’ll be at the forefront of delivering cutting-edge warehouse management solutions using our innovative data collection software for NetSuite ERP. If you thrive in a fast-paced environment and love the challenge of optimizing warehouse operations, this role is for you! What You’ll Do: <ul> <li>Design & Deliver: Create tailored warehouse data collection solutions using RF-SMART for the NetSuite ERP application, focusing on areas like receiving, inventory control, picking, and light production. </li> <li>Consult & Advise: Be the go-to expert for customers, guiding them on best practices in warehouse setup, receiving, and shipping. </li> <li>Train & Support: Lead training sessions and provide ongoing support, ensuring customers are confident and successful post-Go Live. Travel averages at 30%</li> <li>Hit Billable Targets: Manage your time effectively to meet billable targets, contributing to the success and profitability of the business. </li> <li>Problem-Solve: Tackle customer issues head-on, whether through the NetSuite ERP or RF-SMART software, and find innovative solutions. </li> <li>Enhance & Innovate: Communicate customer feedback and suggest enhancements to our development team, ensuring our product continually evolves. </li> <li>Stay Organized: Keep all customer interactions, project tasks, and communications organized and on track in a fast-paced environment.</li> </ul> What You Bring: <ul> <li>A Bachelor’s degree in a supply chain-related field or equivalent experience. </li> <li>Experience in warehouse operations and familiarity with ERP systems, especially NetSuite, is a plus. </li> <li>You’re a clear communicator with excellent presentation skills, whether in person or through web demos. </li> <li>Strategic and problem solving mindset: You are curious to understand the full picture or problem before jumping to conclusions and are open to uncovering other opportunities for training or helping the customer beyond the problem they come to you about. </li> <li>Experience with AI platforms is desirable. </li> </ul> Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Business Analyst/Warehouse Consultant; RF-SMART for NetSuite, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees. <h5> </h5> <h5>Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).</h5> <h5>General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. </h5> </div> <a href="https://rfsmart.wistia.com/medias/8j4rvkidqu">A Word From Our CEO - Watch Now</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...