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Customer Engagement Manager

May 27, 2026

Prisma is the trusted industry platform powering the future of advertising. We connect media, technology, and data to enable marketers and agencies to plan, buy, and measure across all channels—with precision, automation, and intelligence. Our AI-driven solutions optimize workflows, unlock insights, and deliver measurable outcomes for the world’s leading brands and agencies. <h2>What You Will Do: </h2> As a Customer Engagement Manager you will play a critical role in driving customer adoption and satisfaction. In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions. You will build impactful business relationships with our users through collaboration and delivering results. Responsibilities will include: <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif">Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business</li> <li style="font-family:arial, helvetica, sans-serif">Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions</li> <li style="font-family:arial, helvetica, sans-serif">Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team</li> <li style="font-family:arial, helvetica, sans-serif">Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)</li> <li style="font-family:arial, helvetica, sans-serif">Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback</li> <li style="font-family:arial, helvetica, sans-serif">Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations</li> <li style="font-family:arial, helvetica, sans-serif">Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders</li> <li style="font-family:arial, helvetica, sans-serif">Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions</li> <li style="font-family:arial, helvetica, sans-serif">Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration</li> </ul> <h2>Who You Are: </h2> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif">5+ years advertising agency experience or advertising industry experience</li> <li style="font-family:arial, helvetica, sans-serif">5+ years client facing role with impeccable communication skills</li> <li style="font-family:arial, helvetica, sans-serif">Detailed knowledge of linear advertising space, buying experience with Local TV, Radio or National medias required</li> <li style="font-family:arial, helvetica, sans-serif">Prior experience with Mediaocean applications preferred</li> <li style="font-family:arial, helvetica, sans-serif">Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally</li> <li style="font-family:arial, helvetica, sans-serif">Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections</li> <li style="font-family:arial, helvetica, sans-serif">Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables</li> <li style="font-family:arial, helvetica, sans-serif">Proficiency with Excel, PowerPoint, Sharepoint; Salesforce, Zendesk, Jira, Smartsheet a plus</li> </ul> <h2>Why Mediaocean?</h2> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif">Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, 12 weeks of paid parental leave (after 6 months of employment)</li> <li style="font-family:arial, helvetica, sans-serif">Total Rewards: Competitive salary, Full benefits package starting on your first day, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400</li> <li style="font-family:arial, helvetica, sans-serif">Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP), Professional training/Tuition reimbursement</li> <li style="font-family:arial, helvetica, sans-serif">Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes</li> <li style="font-family:arial, helvetica, sans-serif">Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment</li> <li style="font-family:arial, helvetica, sans-serif">For hybrid employees in NYC and Chicago: Enjoy fresh bagels and company-paid lunches in-office twice a week</li> </ul> Customer Success Manager Our budgeted compensation range for this opportunity is $80,000 - $90,000, commensurate with experience & skills. This position is open to candidates accessible to our Chicago or NYC office locations, and fully remote candidates. #LI-Remote Account ManagerWe would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...