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Customer Care Representative - Bristol West (Fully Remote) - Producer/Agent P&C REQUIRED

April 30, 2026

<span class="jobdescription"><p><strong>We are Farmers – where ambition meets opportunity.</strong></p> <p> </p> <p>At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p> <p> </p> <p>Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p> <p> </p> <p>Ready to make your mark? Discover our vibrant culture and explore career opportunities at <a href="http://www.farmers.com/careers/corporate" target="_blank" rel="nofollow noopener">www.Farmers.com/careers/corporate</a>. Connect with us on <a href="https://www.instagram.com/thisisfarmers/" target="_blank" rel="nofollow noopener">Instagram</a>, <a href="https://www.linkedin.com/company/farmers-insurance/" target="_blank" rel="nofollow noopener">LinkedIn</a> and <a href="https://www.tiktok.com/@thisisfarmers" target="_blank" rel="nofollow noopener">TikTok</a>, and let’s build something incredible together!</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>The Position</b></h2> </div><div><p>If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.  <br><br>We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role! <br><br>In this role you will:</p> <ul style="list-style-type:disc" type="disc"> <li>Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.</li> <li>Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>The Day-to-Day</b></h2> </div><div><ul style="list-style-type:disc" type="disc"> <li>Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.</li> <li>Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.</li> <li>Escalate unresolved issues requiring advanced support for further resolution.</li> <li>Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.</li> <li>Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.</li> <li>Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.</li> <li>Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>The Details</b></h2> </div><div><ul style="list-style-type:disc" type="disc"> <li>Start Date: <strong>Tuesday, May 26th </strong></li> <li>Location: This position will be <strong><em>FULLY REMOTE</em></strong>. <ul style="list-style-type:disc" type="disc"> <li>You will need to provide a quiet, distraction-free environment and high-speed internet.</li> </ul> </li> <li>Training: <ul style="list-style-type:disc" type="circle"> <li>Training will last approximately 1 - 3 months through our award-winning University of Farmers.</li> <li>Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.</li> </ul> </li> <li>Working Hours During Training and After Training: <strong>Monday-Friday 9:30am - 6:00pm CST</strong></li> <li>Normal Business Hours: <strong>Monday-Friday 7:00am - 8:00pm CST</strong></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Compensation</b></h2> </div><div><ul style="list-style-type:disc" type="disc"> <li>Pay is <strong>$22.89/hour</strong> or <strong><em>$24.35/hour</em></strong> based solely on geographical location. </li> <li>Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!</li> <li>As a Customer Care Representative, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Education Requirements</b></h2> </div><div><ul> <li>High School Diploma or equivalent required.</li> <li>Producer/Agent - Property and Casualty license <strong>REQUIRED</strong></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Experience Requirements</b></h2> </div><div><ul style="list-style-type:disc"> <li>Minimum of 1-3 years customer service. <ul style="list-style-type:disc"> <li>1 year of experience in call center environment or related field preferred.</li> <li>Experience providing customer support within a high-volume, complex environment preferred.  </li> </ul> </li> <li>Strong technical aptitude: <ul style="list-style-type:disc"> <li>Intermediate computer skills with ability to navigate multiple systems simultaneously.</li> <li>Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.</li> <li>Experience with Microsoft Office suite of tools preferred.</li> </ul> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Physical Actions </b></h2> </div><div><p>This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</p></div></div></div><p><span style="font-size:16.0px"><strong>Benefits</strong></span></p> <ul> <li>Farmers offers a competitive salary commensurate with experience, qualifications and location.<br>o CA Only: $22.82 - $38.61<br>o CO Only: $21.45 - $33.48 <br>o HI/IL/MN/VT Only: $21.45 - $35.70<br>o MA Only: $21.45 - $35.70 </li> <li>o MD Only: $21.45 - $38.61 <br>o DC/NJ/NY/OH Only: $21.45 - $38.61 <br> o Albany County, NY/Cleveland, OH: $22.82 - $33.48 <br>o WA Only: $21.45 - $40.56 </li> <li>Bonus Opportunity (based on Company and Individual Performance)</li> <li>401(k)</li> <li>Medical</li> <li>Dental</li> <li>Vision</li> <li>Health Savings and Flexible Spending Accounts</li> <li>Life Insurance</li> <li>Paid Time Off</li> <li>Paid Parental Leave</li> <li>Tuition Assistance</li> <li>For more information, review “What we offer” on <a href="https://www.farmers.com/careers/corporate/#offer">https://www.farmers.com/careers/corporate/#offer</a></li> </ul> <p> </p> <p>Job Location(s): US - FL, US - KS, US - TX, US - MO, US - OH, US - SC, US - LA, US - VT, US - MI - Caledonia</p> <p>Workplace: On-site, Hybrid, Remote</p> <p>Salary Grade: Grade 30 </p> <p>Hiring Manager: Keri Dunn</p> <p>Recruiter Name: Kenyatta Wells </p> <p>Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p> <p>Want to learn more about our culture & opportunities? Check out <a href="http://www.Farmers.com/careers/corporate">www.Farmers.com/careers/corporate</a> and be sure to follow us on <a href="https://www.instagram.com/thisisfarmers/">Instagram</a>, <a href="https://www.linkedin.com/company/farmers-insurance/">LinkedIn</a>, and <a href="https://www.tiktok.com/@thisisfarmers">TikTok</a>.</p> </span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...