Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The Concierge Agent is responsible for providing assistance and information to hotel Guests for both on-site and off-site activities ensuring a positive Guest experience, as well as providing courteous front desk services to guests by delivering products and services that result in a pleasant hotel stay and overall gaming experience. Essential duties include, but are not limited to: Provide information and assistance regarding on-site and local attractions, dining, entertainment, and events. Make dining reservations and assist with hotel reservations as needed. Serve as a property liaison by offering directions and detailed knowledge of the local area. Arrange transportation services such as limousine rentals, scooter rentals, and wheelchair accommodations. Coordinate reservations for outside events and activities. Set up special room packages and event arrangements (birthdays, weddings, celebrations, and other special occasions). Deliver high-quality customer service while effectively resolving guest issues and concerns. Registers arriving guests by completing appropriate paperwork and obtaining proper payment information Settles account balances of departing guests by accepting payment and handling cash drawer Investigates and resolves general billing discrepancies Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel Promotes positive public/employee relations at all times Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed High school diploma or general education degree (GED) is required 6 months of Front Desk/Hotel Operations experience Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction Must have exceptional phone etiquette Must be able to work standing for long periods of time Must be technologically savvy and be able to operate and enter information into a computer Must possess basic math skills necessary to accurately calculate and process guest payments Must be able to follow procedures in standard situations in which specific steps are involved Work Environment: Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!