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Collections Specialist

April 29, 2026

Job Title: Collections Specialist Job DescriptionThe Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, handling escalated accounts that require advanced collection efforts. This role focuses on reducing past-due balances through high-volume outbound calls and emails, resolving financial discrepancies, and maintaining accurate account documentation in ERP and related systems. The Collections Specialist collaborates closely with leadership on complex accounts and ensures all collection activities comply with applicable laws and company policies.Responsibilities<ul><li>Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require higher-level collection efforts.</li><li>Conduct direct collection activities through phone calls and emails with customers to resolve past-due balances.</li><li>Maintain a daily call volume of approximately 30–35 collection calls to customers.</li><li>Prepare and send collection letters as needed and request attorney involvement when appropriate.</li><li>Evaluate and recommend accounts for third-party collection placement and/or write-off based on established guidelines.</li><li>Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations where additional leverage or support is needed.</li><li>Monitor, research, and resolve financial discrepancies on customer accounts.</li><li>Maintain detailed and accurate notes on all accounts to clearly document collection efforts, agreements, and next steps.</li><li>Work returned statements to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data.</li><li>Ensure the security and privacy of customer information and files in all collection activities.</li><li>Utilize ERP and Microsoft Office tools to track account status, analyze data, and support decision-making.</li><li>Adhere to applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.</li><li>Collaborate with team members while also managing individual workload and priorities in a fast-paced environment.</li><li>Perform other related duties and projects as assigned.</li></ul>Essential Skills<ul><li>At least two years of experience in collection and credit work.</li><li>Proven ability to handle a call volume of approximately 30–35 collection calls per day.</li><li>Strong experience working with accounts receivable aging reports and collection activities.</li><li>Excellent verbal and written communication skills for interacting with customers and internal stakeholders.</li><li>Proficiency in Microsoft Office Suite or related software, including Excel.</li><li>Experience working with ERP systems to manage and update account information.</li><li>Proficient typing skills sufficient to keep pace with call volume and documentation requirements.</li><li>Basic understanding of statistics and data analysis to review and interpret collection and aging data.</li><li>Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.</li><li>Ability to work both independently and collaboratively within a team in a fast-paced environment.</li><li>Strong customer service orientation and ability to manage difficult conversations professionally.</li></ul>Additional Skills & Qualifications<ul><li>High school diploma or equivalent.</li><li>Associate or bachelor’s degree preferred but not required.</li><li>Prior experience in customer service in addition to collections work.</li><li>Strong organizational skills and attention to detail when documenting accounts and updating systems.</li><li>Ability to prioritize tasks effectively and manage time to meet daily call and collection targets.</li><li>Comfort working with data in Excel, including sorting, filtering, and basic analysis.</li><li>Demonstrated reliability and consistency in meeting performance expectations in previous roles.</li></ul>Work EnvironmentThis is a fully remote position aligned to the Pacific Time Zone. The standard schedule starts between 8:00 a.m. and 9:00 a.m. PT, with an eight-hour workday and an unpaid lunch break. Work is computer-based and involves frequent use of ERP systems, Microsoft Office (especially Excel), email, and phone systems to perform high-volume outbound calls and maintain accurate records. The role requires a quiet, professional home workspace with reliable internet connectivity to support continuous calling, data entry, and secure handling of customer information.Job Type & LocationThis is a Contract to Hire position based out of San Diego, CA.Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Apr 29, 2026. <h4>About Aston Carter:</h4> Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:%20astoncarteraccommodation@astoncarter.com">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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