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Client Success Manager

April 29, 2026

About NCCAt NCC, we’re driven by a mission to simplify, secure, and elevate the automotive credit experience. Complete Credit, a credit-driven retailing platform, empowers dealerships to accelerate their processes, stay compliant, mitigate fraud, drive profitability, and deliver a seamless buying experience for every customer. We partner closely with our dealers — not just as a vendor, but as a trusted extension of their team. Overview We’re looking for a Client Success Manager (CSM) to join our growing team. In this role, you’ll guide dealerships through the onboarding, training, and adoption of the NCC Complete Credit suite. You’ll act as the main point of contact for new customers — ensuring they not only launch successfully but continue to see measurable value from our solutions.This position combines technology, training, and relationship management. You’ll spend time both on-site at dealerships across the U.S. and virtually from your home office, helping each store master the platform and integrate it seamlessly into daily operations. What You’ll Do<ul><li>Lead onboarding and training sessions for dealership teams on NCC’s Complete Credit platform</li><li>Serve as a trusted partner, driving best practices and measurable adoption across accounts</li><li>Partner with dealership management to customize workflows and optimize credit processes</li><li>Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success</li><li>Monitor key metrics around product utilization, satisfaction, and SLA adherence</li><li>Identify opportunities to streamline processes, enhance user experience, and improve results</li><li>Maintain detailed documentation, including health check plans, issue logs, and status reports</li><li>Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met</li><li>Represent the voice of the customer internally to influence the roadmap and product improvement</li></ul> What You’ll Bring<ul><li>3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technology</li><li>Excellent communication and presentation skills, both in person and virtual</li><li>Proven ability to manage multiple projects, deadlines, and client relationships simultaneously</li><li>Hands-on experience with web-based software and mobile applications</li><li>Strong analytical, problem-solving, and decision-making skills</li><li>Familiarity with automotive retail operations — dealership experience strongly preferred</li><li>Willingness to travel up to 60% for onsite dealer launches and trainings</li><li>A proactive, customer-first mindset — you’re passionate about helping clients win</li></ul> Why NCC<ul><li>Work with an innovative team at the forefront of automotive credit technology</li><li>Partner with industry-leading dealerships nationwide</li><li>Competitive compensation and travel perks</li><li>A culture built on collaboration, accountability, and growth</li></ul> We are an equal employment opportunity employer and a drug-free workplace. Texting Privacy Policy and Information: You may receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting "Stop".

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...