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Client Identity & Access Management Product Manager – Branch & Contact Center

May 1, 2026

Location:4910 Tiedeman Road, Brooklyn OhioJob Description About the Job: We are seeking a results-driven Product Manager to lead Client Identity and Access Management (CIAM) strategy execution for KeyBank’s Branch & Contact Center channels. This role is pivotal in advancing fraud prevention and client protection by modernizing authentication and supporting the CIAM program. The successful candidate will provide strategic guidance and technical leadership for secure, seamless client experiences.Key Responsibilities:<ul><li>Leadership and Management: Act as SME for identity verification and authentication in Branch & Contact Center channels. Lead cross-functional coordination.</li><li>CIAM Program Execution: Implement CIAM standards and orchestrate authentication flows within commercial banking and payments platforms.</li><li>Fraud Detection & Risk Management: Define metrics for fraud detection and authentication performance. Analyze account takeover and credential compromise trends; develop mitigation strategies.</li><li>Documentation & Compliance: Maintain CIAM documentation and strategic roadmap. Support annual review and attestation of CIAM capabilities.</li><li>Innovation & Continuous Improvement: Stay current on B2B and high-value transaction authentication threats and innovations.</li></ul>Qualifications:<ul><li>Bachelor’s degree or equivalent in Business, Technology, or related field; advanced degree preferred.</li><li>Minimum of 5+ years in identity, access management, fraud, or cybersecurity roles.</li><li>Experience with authentication orchestration platforms, CIAM tools and Branch and Contact Center authentication.</li><li>Strong understanding of channel-specific client behaviors and risk profiles.</li><li>Proven ability to manage cross-functional initiatives and vendor relationships.</li><li>Familiarity with regulatory frameworks (e.g., FFIEC, NIST 800-63).</li><li>Exceptional communication and stakeholder engagement skills.</li></ul>Preferred Skills:<ul><li>Deep understanding of FIDO standards and non-phishable authentication protocols.</li><li>Experience implementing multi-factor authentication (MFA) across diverse channels.</li><li>Knowledge of biometric, possession-based, and behavioral authentication methods.</li><li>Experience contributing to governance reviews, technical assessments, or advisory forums.</li><li>Ability to translate authentication risk into actionable business and technical requirements.</li></ul>#INDKEYKey has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers.COMPENSATION AND BENEFITSThis position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click <a href="https://www.key.com/about/careers/working-with-us/benefits.html" target="_blank" rel="noopener noreferrer">here</a> for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 05/01/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...