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Applicant Call Representative

April 30, 2026

<div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">About Us:<span style="background-repeat: no-repeat;outline: none;"> </span></b>Premier Disability Services, LLC® is a full-service Social Security Disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits.</div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"> </div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">About the Role:<span style="background-repeat: no-repeat;outline: none;"> </span></b>The role will assists claimants with completing the Security Disability application, by asking a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits. Calls typically last 30-45 minutes, and the Applicant Call Representative must demonstrate patience and empathy. The position must ensure that the application is completed fully and accurately.</div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"> </div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;outline: none;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">Compensation:<span style="background-repeat: no-repeat;outline: none;"> </span></b></b>The range is $14.50 - $18.00 per hour, with the opportunity to earn a performance-based bonus up to $750/Month.<b style="background-repeat: no-repeat;outline: none;font-weight: bold;"></b><b style="background-repeat: no-repeat;outline: none;font-weight: bold;"> </b><br style="background-repeat: no-repeat;outline: none;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">Onsite:<span style="background-repeat: no-repeat;outline: none;"> </span></b>Brooklyn Park, MN - pays $18/ hr<b style="background-repeat: no-repeat;outline: none;font-weight: bold;"></b><br style="background-repeat: no-repeat;outline: none;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">Remote hiring areas:</b> Non- MN pays $14.50/ hr <br style="background-repeat: no-repeat;outline: none;">Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas<br style="background-repeat: no-repeat;outline: none;"></span></div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">Terms: </b>Full-Time. This is an hourly, non-exempt position.<b style="background-repeat: no-repeat;outline: none;font-weight: bold;"> <br style="background-repeat: no-repeat;outline: none;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;"><span style="background-repeat: no-repeat;outline: none;"><strong style="background-repeat: no-repeat;outline: none;font-weight: 600;">Hours of Operation:</strong> </span></b></b><span style="background-repeat: no-repeat;outline: none;"><span style="background-repeat: no-repeat;outline: none;"><span style="background-repeat: no-repeat;outline: none;">Monday through Friday 8:00am</span><span style="background-repeat: no-repeat;outline: none;"> </span><span style="background-repeat: no-repeat;outline: none;">– 6:00pm CST</span></span></span><b style="background-repeat: no-repeat;outline: none;font-weight: bold;"><br style="background-repeat: no-repeat;outline: none;"></b></div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"> </div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">Responsibilities:</b></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px 0.0px 1.0em;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Completes the online application for the claimant.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Asks a series of personal medical questions.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Uses several systems to complete the process. Website, internal, and order management</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">systems.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Demonstrate Empathy, Compassion, and Patience.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Maintain confidentiality of sensitive information</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Meet productivity and quality goals.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Use of call management software to answer calls, adhere to specified schedule, and breaks.</li></ul><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><b style="background-repeat: no-repeat;outline: none;font-weight: bold;">Qualifications:</b></div><ul style="background-repeat: no-repeat;outline: none;margin: 0.0px 0.0px 1.0em;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside disc;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Previous experience in a call center environment.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Customer service orientated with demonstrated ability to show empathy.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Excellent written and verbal communication skills</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Must be patient and inclined to help others.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Must be detail oriented.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Ability to achieve high productivity and quality standards.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">Proficient working knowledge of Windows OS, Internet, and associated software.</li><li style="background-repeat: no-repeat;outline: none;list-style: inherit;margin-left: 25.0px;">BILINGUAL - English/Spanish a plus.</li></ul><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.</div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"> </div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.</div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"> </div><div style="background-repeat: no-repeat;outline: none;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;">Internet Brands and its wholly-owned affiliates are an equal opportunity employer.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...