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Administrator (Support & Operations)

April 28, 2026

Job Summary

To independently resolve tickets, provide on‑call support and perform root cause analysis to ensure positive customer feedback.

Key Responsibilities

Adhere to quality standards, regulatory requirements and company policies.
Provide support for on‑call escalations and conduct root‑cause analysis of given issues.
Work on value‑adding activities such as knowledge‑base update & management, training freshers, and coaching analysts.
Independently resolve tickets within agreed SLA of ticket volume and time.
Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / reopen cases.

Profile Description

We are looking for a customer‑focused IT professional with a strong technical background and a consultative mindset. The ideal candidate demonstrates professionalism, independence, and the ability to thrive in fast‑paced environments.

Key Responsibilities & Skills

Provide exceptional customer service, technical consulting, and end‑user training.
Troubleshoot and repair desktop and laptop hardware, both on‑site and in related technical environments.
Diagnose and resolve issues across desktops, workstations, notebooks, and Dell tablets (Break/Fix expertise).
Support and troubleshoot Microsoft Windows operating systems .
Support and troubleshoot macOS (Big Sur and later) .
Utilize strong knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).
Apply a basic understanding of networking, Intel servers, and telecommunications .
Demonstrate strong problem‑solving, analytical, and critical‑thinking abilities.
Communicate clearly and effectively, both written and verbal.

We Offer

Competitive compensation package.
Opportunities for professional growth and career development.
Exposure to diverse technologies and enterprise‑level environments.
A collaborative, inclusive, and supportive work culture.
Ongoing training and skill‑building opportunities.
The chance to work independently while being part of a strong technical team.
Meaningful work supporting critical business operations and end users.

Qualifications

Professional demeanor and strong customer service/consulting/training skills.
Experience troubleshooting/repairing desktop and laptop hardware.
Basic understanding of networks, Intel servers and telecoms.
Strong Break / Fix skills on desktops, workstations, notebooks, and Dell tablets.
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint).
Strong Microsoft operating system troubleshooting skills.
Strong macOS (Big Sur & above) troubleshooting skills.
Strong problem‑solving and critical‑thinking skills.
Strong written and verbal communication skills.
Self‑motivated, able to work independently with minimal supervision.
Excellent time‑management skills.
Detail and process oriented.
Ability to walk long distances across large facilities.
Must pass a background security check.
Valid driver’s license and reliable transportation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...