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Account Manager-located in Central PA, Eastern PA (Philadelphia area) New Jersey

May 1, 2026

POSITION SUMMARY: The Account Manager (AM) is responsible for building, maintaining, and expanding strong relationships with: C-suite level (CEO’s, CFO’s, COO’s), Student Groups and other influencers/decision-makers in strategically important large, accounts within assigned geography. Accounts include, but are not limited to colleges, universities and technical or vocational schools; network partners; community-based organizations and coalitions; corporations and Service sectors (such as police and fire academies and units) within a defined geography. The AM will position NMDP Mission for optimal access and partnership within preferred donor segments and develop deep donor insights to drive growth and loyalty. The AM coordinates all activities within their territory ( Pennsylvania/New Jersey/ West Virginia/ Delaware) in order to recruit potential donors to the registry. ACCOUNTABILITIES: <ul style="list-style-type: disc; padding-left: 48px;"><li>Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts.</li><li>Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry.</li><li>Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams.</li><li>Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrate a keen ability to prioritize and execute on current and future opportunities.</li><li>Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve.</li><li>Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics.</li><li>Monitors and tracks performance of existing initiatives and adjusts accordingly basedon sound business decisions. </li></ul>REQUIRED QUALIFICATIONS: Knowledge of: <ul style="list-style-type: disc; padding-left: 48px;"><li>Strategic account selling and planning.</li><li>Salesforce, Microsoft office, with Excel skills.</li></ul> Ability to: <ul style="list-style-type: disc; padding-left: 48px;"><li>Demonstrate strategic thinking, planning, and problem-solving skills.</li><li>Have a consultative, results-driven mindset grounded in how the customer thinks and makes decisions.</li><li>Build strong, collaborative relationships with internal and external partners.</li><li>Demonstrate a high degree of learning agility easily adaptable to new, ambiguous or difficult conditions.</li><li>Elevated level of self-awareness with the ability to translate feedback into action.</li><li>Excellent oral/written communication skills, including demonstrated ability to follow through.</li><li>Identify and meet internal/external customer needs.</li><li>Apply flexible and creative thinking when developing new business solutions.</li><li>Build consensus, gain buy-in on responsibilities and facilitate business plans that impact multiple teams.</li><li>Strong organizational skills, relationship building skills and project management skills.</li><li>Ability to manage conflict and prioritize.</li></ul> Education and/or Experience: <ul style="list-style-type: disc; padding-left: 48px;"><li>Associates or bachelor’s degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement.</li><li>Minimum total of 3 years of successful account management and/or sales experience.</li></ul> Additional Requirements:<ul style="list-style-type: disc; padding-left: 48px;"><li>Must have a valid driver’s license.</li><li>Must be available to travel 20%.</li></ul> PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) <ul style="list-style-type: disc; padding-left: 48px;"><li>Previous donor/member recruitment experience is a plus.</li><li>People management experience.</li><li>Previous experience working with cross-functional teams.</li></ul> NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: <a href="https://www.nmdp.org/-/media/project/nmdp/nmdpsite/pdfs/external/candidate-employee-total-rewards-summary.pdf" target="_blank">NMDP Benefit Information</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...