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Account Manager - Booking Home (Acquisitions) - San Juan Puerto Rico
At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Account Manager Role based in our San Juan Puerto Rico Office
Our mission is to make it easier for everyone to experience the world. As an Account Manager - Home Acquisition based in San Juan, you will play a key role in growing our Homes business by bringing high-potential partners onto the platform and helping them succeed from day one. This is a highly commercial, field-facing role for someone who combines sales drive, consultative account management, and operational excellence. You will identify the right partners, onboard them with speed and quality, and act as a trusted advisor to help them perform in a competitive vacation rental market.
You are the primary engine for Booking.com’s Home growth in Dominican Republic and Costa Rica. You identify high-potential partners, bring them onto the platform with technical excellence, and act as their strategic consultant to ensure they thrive in the vacation rental market.
Success in this role will be measured through:
Supply growth by driving Open/Bookable (OB) listings and Gross Adds in priority Dominican Republic and Costa Rica UFIs
Velocity by reducing time-to-first-booking through strong onboarding and activation
Performance by increasing ABRN and revenue contribution across your assigned portfolio
What You’ll Be Doing:
Use data and market insights to identify supply gaps and prioritize acquisition opportunities
Build and manage a pipeline from first outreach through signed agreement and activation
Lead high-volume prospecting, including cold outreach and persistent follow-up
Position Booking.com as the preferred partner by using storytelling, market knowledge, and commercial insight
Handle objections related to pricing, fees, guest quality, and platform value with confidence and credibility
Onboard new partners and ensure they are commercially ready, including pricing, content, photos, policies, and availability
Deliver 1:1 sessions and group enablement activities to support local hosts and accelerate activation
Conduct quarterly business reviews and identify growth opportunities across your portfolio
Spot partners with expansion potential and guide them from single-property growth to multi-property development
Partner with internal stakeholders to remove blockers and deliver a strong partner experience
Track performance closely, maintain reporting discipline, and use tools such as Salesforce to manage activity and pipeline
Spend time in market visiting and onboarding partners where needed
Support planning and execution of relevant trade fairs, local events, and annual market-facing initiatives
What You’ll Bring:
Experience in B2B sales, business development, or account management, ideally in travel, tech, hospitality, or marketplace environments
Strong commercial mindset with the ability to balance acquisition, activation, and long-term portfolio growth
Confidence in high-volume outreach and proactive partner engagement
Excellent objection handling and negotiation skills
Strong stakeholder management and communication skills across different partner profiles
Ability to work autonomously with a high level of drive, self-assurance, and ownership
Analytical mindset with the ability to turn data into clear commercial actions
Comfort working with CRM tools such as Salesforce
Self-serve mentality with a bias for action and continuous improvement
Willingness to travel for partner onboarding, market visits, and events
You are commercially sharp, resilient, and partner-focused. You enjoy being out in the market, building relationships, and turning opportunities into measurable business impact. You know how to move fast without compromising quality, and you are motivated by improving both partner performance and customer experience.
You bring energy to prospecting, structure to onboarding, and a growth mindset to portfolio development. Most importantly, you take ownership and act with purpose.
This role sits at the heart of Booking.com’s Homes growth strategy in the Dominican Republic and Costa Rica. Your work will directly shape the quality, relevance, and performance of our supply in key destinations, while helping new partners unlock long-term success on our platform.
What We'll Provide:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
Medical, life, and disability insurance*
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
Collaborative, friendly and diverse culture
Referral Program
This role doesn’t come with relocation assistance
This role doesn’t come with visa assistance
Additional Annual bonus potential (role dependent)
*Please note that while our philosophy is the same in every location, benefits may differ by office/country.
Should you require accommodation to meet the essential functions of this job, please let us know.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
